Primary Counselor - House of Mercy Adult Outpatient Programs - FT (days)
Catholic Health Initiatives - Des Moines, IA

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GENERAL SUMMARY : Provides case management, counseling, and therapeutic services focusing on changing behavior to individuals residing in Shelters and those individuals in transition for housing. Performs tasks and makes decisions that require independent judgment, are complex in nature, involve short and long range planning, and require the use of high level problem solving techniques. Works directly with Primary Health Care, Inc. for coordination of medical and mental health outreach services. Coordinates internal and external services to provide a s complete a continuum of care as possible.


Utilizes a holistic approach (considering physical, psycho/social, spiritual, educational safety and related criteria) appropriate to the age of patients served in performing job duties.
Maintains a working knowledge of Twelve Step Programs and integrates that knowledge into a therapeutic style.
Serves as a case manager for individuals residing in homeless shelters, and those who find themselves in transition for housing. Maintains awareness of and close contact with community resources to facilitate client and/or family referral to meet identified needs.
Develops treatment plans, monitors progress and evaluates outcomes in conjunction with the client. Communicates the treatment plan goals to appropriate Staff directly involved with the client. Collaborates with the staff of Outreach Project, Primary Health Care, Inc., area shelters, and House of Mercy as appropriate to identify client needs.
Provides individual, family, and group counseling and education services in shelters and established locations where homeless individuals reside or frequent during traditional and non-traditional hours.
Completes an initial assessment (that includes evaluation of the American Society of Addiction Medicine Patient Placement Criteria – ASAM) with client and/or concerned persons to identify patterns of chemical abuse and related dysfunction.
Performs a comprehensive assessment (psychosocial history) to analyze and synthesize the client’s status and addresses the client’s strengths, problems, and areas of clinical concern. On an ongoing basis assesses client needs, strengths, behaviors, and progress toward desired outcomes. Specifically monitors client progress in areas of personal growth, education, employment, living skills, etc. Determines the need for outside professional evaluations (e.g., mental health), and independently refers to community practitioners/agencies as needed.
Provides crisis intervention/management services and conflict resolution assistance.
Coordinates casework services with community agencies, schools, courts, and service providers of significant others and mental health and other health care professionals in providing an extended, high quality continuum of care and aftercare needs.
Maintains a clear, concise, and timely record of client related information, identified needs and treatment plans to meet those needs. Maintains an awareness of applicable laws, regulations and licensing requirements as they relate to resident documentation. Assumes accountability for providing appropriate documentation to meet applicable regulatory requirements.
Participates in and is knowledgeable of Civil Commitment screening, recording, processing and hearings related to substance abuse, consistent with procedures established in Medical Centers and in Polk County.

Provides management information, statistical information, and special reports routinely or upon request.
Maintains an awareness and adheres to mandatory child abuse reporting laws.
Maintains an awareness of and adheres to Federal confidentiality laws.
Participates in public relations and media efforts to promote House of Mercy.
Adheres to House of Mercy policies and procedures for the safe, efficient operation of programs. Proactively seeks opportunities to improve/enhance program services and makes recommendations for policy/procedure changes to support improvements/enhancements.
Responds in emergency situations utilizing CPR and First Aid when appropriate, remaining calm in handling the emergency situation.

Maintains communications, on a professional level, with all homeless individuals, co-workers, Staff, vendors, and donors.
Attends meetings and training sessions as required.
· Bachelor’s degree in a human services related discipline from an accredited four-year program, required.
CADC Certification or obtained within three (3) months of hire.
Valid Driver’s/Chauffeurs License required, must meet Mercy’s Motor Vehicle Safety Standards, must be at least 18 years of age and be eligible to drive per Iowa state law.
Proof of completion of Mandatory Reporter abuse training specific to population served within thirty (30) days of hire.
Ability to understand medical terminology and communicate effectively with healthcare professionals.
Additional Responsibilities:
  • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
  • Adheres to and exhibits our core values:
    Reverence: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
    Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
    Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
    Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
  • Maintains confidentiality and protects sensitive data at all times.
  • Adheres to organizational and department specific safety standards and guidelines.
  • Works collaboratively and supports efforts of team members.
  • Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
Catholic Health Initiatives and its organizations are Equal Opportunity Employers.

Job Licensed/Registered Medical Professionals (Non-Nursing)
Primary Location IA-Des Moines-House Of Mercy

Shift days
Scheduled Hours per 2-week Pay Period 80
Weekends Required None
Status Full Time

Catholic Health Initiatives - 20 months ago - save job
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For Catholic Health Initiatives (CHI), returning sick people to good health is more than a business -- it's a mission. Formed in 1996...