Executive Director Customer & Channel Marketing
Quest Diagnostics - Madison, NJ

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The Journey Begins with you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek an Executive Director Customer & Channel Marketing.


Purpose of the Role (Summary)

Lead a team of customer marketers and channel marketers (based in the regions and Madison, NJ) responsible for the full marketing continuum of customer and channel focused strategies and tactics designed to maximize commercial opportunities in the market and ultimately grow the business.

Responsibility Areas

  • Marketing Team Leadership
Accountable for the development and implementation of all regional, customer and channel marketing activities

Lead the development of regional customer and channel marketing priorities and plans to drive growth

Nurture positive interactions among the commercial marketers, cross-functional teams and strategic partners

Guide the learning and development of marketing team members to drive best in class marketing

  • Insight & Expertise
Foster development of a strong level of insight into regional customers and channels among team members and their partners; Lead distillation of a fact base into actionable market and customer insight for the organization

Provide voice of customer into the strategic planning process

  • Customer and Channel marketing strategy and tactic development
Lead the marketing plan development of impactful customer and channel marketing strategies to better position the Quest’s value proposition and enables growth for the entire portfolio

Lead the design of highly impactful and innovative tactical plans aligned to customer and channel strategies that minimizes incremental spend while maximizes incremental opportunities

Manage rollout all tactical elements of the regional customer and channel marketing strategies

Manage deployment of non-personal promotion customer marketing efforts (eg, multichannel, etc.)

Critical Know How and Skill (Selection Criteria)

  • Strong strategic thinking and analytical skills to synthesize insights into prioritized marketing opportunities;
  • Strong strategic marketing plan development and track record of plan execution excellence to drive performance
  • Best in class people leadership skills with track record of motivating and developing key marketing talent
Key Lominger Competencies:
I: Dealing with Ambiguity; Perspective; Strategic Agility;

II: Priority Setting; Planning; Directing Others; Delegation;

III: Managerial Courage; Conflict Mgmt; Sizing up people;

IV: Drive for Results;

V: Political Savvy VI: Fairness to dir rpts; Building Effec Teams; Motivating Others; Negotiating; Composure; Dealing with Paradox

Accountabilities / Metrics

Company level:
  • Revenue - diagnostic services
  • Operating margin
  • Customer attrition
Regional/Commercial level:
  • Revenue by product
  • Volume by product
  • Cost of selling and marketing
Job Requirements

  • Bachelor’s Degree, Business degree preferred
  • 10 years success in a marketing role; min 3 years team leadership
  • Up to 50% business travel required
How To Apply

Employees must upload or send to the Recruiter a completed Request For Transfer (RFT) and the employee's most recent Performance Development & Review (PDR).

How To Apply

Please Log In or Register to Upload a Resume and complete the online Application. Because of the large number of applicants to job openings, Quest Diagnostics will only contact candidates to be interviewed

Closing Statement

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality products and services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Dedicated people improving the health of patients through unsurpassed diagnostic insights."

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]

Quest Diagnostics is an Equal Opportunity Employer (EEO).


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Discover a career with real meaning at Quest Diagnostics (NYSE: DGX), the nation's leading provider of diagnostic testing, information and...