The Journey Begins with you.
There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.
At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek an Executive Director Customer & Channel Marketing.
Purpose of the Role (Summary)
Lead a team of customer marketers and channel marketers (based in the regions and Madison, NJ) responsible for the full marketing continuum of customer and channel focused strategies and tactics designed to maximize commercial opportunities in the market and ultimately grow the business.
Accountable for the development and implementation of all regional, customer and channel marketing activities
- Marketing Team Leadership
Lead the development of regional customer and channel marketing priorities and plans to drive growth
Nurture positive interactions among the commercial marketers, cross-functional teams and strategic partners
Guide the learning and development of marketing team members to drive best in class marketing
Foster development of a strong level of insight into regional customers and channels among team members and their partners; Lead distillation of a fact base into actionable market and customer insight for the organization
Provide voice of customer into the strategic planning process
Lead the marketing plan development of impactful customer and channel marketing strategies to better position the Quest’s value proposition and enables growth for the entire portfolio
- Customer and Channel marketing strategy and tactic development
Lead the design of highly impactful and innovative tactical plans aligned to customer and channel strategies that minimizes incremental spend while maximizes incremental opportunities
Manage rollout all tactical elements of the regional customer and channel marketing strategies
Manage deployment of non-personal promotion customer marketing efforts (eg, multichannel, etc.)
Critical Know How and Skill (Selection Criteria)
Key Lominger Competencies:
- Strong strategic thinking and analytical skills to synthesize insights into prioritized marketing opportunities;
- Strong strategic marketing plan development and track record of plan execution excellence to drive performance
- Best in class people leadership skills with track record of motivating and developing key marketing talent
I: Dealing with Ambiguity; Perspective; Strategic Agility;
II: Priority Setting; Planning; Directing Others; Delegation;
III: Managerial Courage; Conflict Mgmt; Sizing up people;
IV: Drive for Results;
V: Political Savvy VI: Fairness to dir rpts; Building Effec Teams; Motivating Others; Negotiating; Composure; Dealing with Paradox
Accountabilities / Metrics
- Revenue - diagnostic services
- Operating margin
- Customer attrition
- Revenue by product
- Volume by product
- Cost of selling and marketing
How To Apply
- Bachelor’s Degree, Business degree preferred
- 10 years success in a marketing role; min 3 years team leadership
- Up to 50% business travel required
Employees must upload or send to the Recruiter a completed Request For Transfer (RFT) and the employee's most recent Performance Development & Review (PDR).
How To Apply
Please Log In or Register to Upload a Resume and complete the online Application. Because of the large number of applicants to job openings, Quest Diagnostics will only contact candidates to be interviewed
Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality products and services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Dedicated people improving the health of patients through unsurpassed diagnostic insights."
[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]
Quest Diagnostics is an Equal Opportunity Employer (EEO).
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