Supervisor, Customer Care (Provider)
Job ID #: 4537
Bi-weekly Hours: 80
Employment Classification: Full-time with Benefits (A1)
Shift Length: 8 hours
Location: GRAND RAPIDS, MI
Hours of Work: 8:30 a.m. -5:00 p.m.
Facility: Priority Health
Days Worked: Monday-Friday
Department: Ph-W Region Cust Srvc & Supp
Weekend Frequency: N/A
Spectrum Health is a not-for-profit, award winning, integrated health system based in West Michigan. Our organization includes a medical center, regional community hospitals, a dedicated children's hospital, a multispecialty medical group and a nationally recognized health plan, Priority Health.
We invest in our people by supporting a dynamic, high-performing workplace. Our collaborative approach to patient care includes a commitment to provide an exceptional experience for patients and their families. Spectrum Health supports successful career growth, in an innovative environment.
PROVIDER TEAM: Provide front line leadership and direction to customer care staff (Fully-funded; Self-Funded, Individual Market or Provider team) to ensure that the quality and productivity goals and standards of Priority Health are being met. This is a people development role focused on providing continuous feedback to the staff regarding individual performance, and overall departmental performance. Continual assess and recommend opportunities to improve the overall performance of the department and individual team members.
Education - Bachelor's Degree in or 5 years experience in healthcare or insurance industry.
Experience - Minimum 4 years Member or Provider customer service preferable in a lead/team coordinator role in an insurance setting.
Experience - Previous team leadership experience coaching, motivating and developing individual contractors in a call center setting.
Offering more health services than colors in the rainbow, Spectrum Health is a regional health system that serves western Michigan. The...