Hospitality and Health Care
CHC Consulting - Austin, TX

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Project Description:

Provide Tier 1 or Tier 2 support internal external customers NOC/call center that
works remotely with AWS field techs or TAC (Technical Assistance Center)

CANDIDATES NEED TO BE AWARE OF 24 X 7 ENVIRONMENT - VARIOUS SHIFTS

Job Description:

STANDARDIZED JOB ROLE

CANDIDATES NEED TO BE AWARE OF 24 X 7 ENVIRONMENT - VARIOUS SHIFTS

Open, update and close trouble tickets - Proficiency measured primarily by
installation trouble tickets work/completed and handling calls, as well as quality
based metrics for the team
? Requires a well rounded knowledge of networking concepts, networking
implementation, and software concepts and use. required in the testing and
analysis of all elements of the network facilities
? Assists in the rapid assessment of both the nature and severity of customer
problems and initiates calls to various support organizations as needed
? Manage the installation and remote troubleshooting of Linux servers and various
manufacturers of switching and routing equipment
? Manage personal phone queue and handle multiple forms of electronic
communication related to the project
? Maintains documentation of daily operations
? Install and test commercial networks
? Effectively communicate with clients and various levels of management
? Provide and document consistent accurate and detailed analysis of issues for each
installation
? Assists in the collection of customer requested data such as traffic reports
? This position may be responsible for contributing to ATT compliance with
environmental laws and regulations as applicable to its job function
? 24 X 7 operation
? Experience with subnetting and be able to segment IPs into smaller groupings.
candidate will be expected to provide and document consistent, accurate and
detailed analysis of issues for each installation.

Minimum 30 WPM accurate typing skills
? Strong Linux CLI, Cisco IOS, WIFI, Computer Networking
? Strong communication skills
? Previous Telco experience, Tier 1 support
? Understanding of environmental laws and regulations
? Expert computer skills Microsoft Suite: Excel and Access
? 1 to 3 years previous customer service experience
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CANDIDATES NEED TO BE AWARE OF 24 X 7 ENVIRONMENT - VARIOUS SHIFTS

TO BE CONSIDERED QUALFIED FOR THIS ASSIGNMENT SUBMITTED CANDIDATES MUST HAVE
• Linux – Most of our work is done from the Debian Linux CLI, and familiarity with this is the most important of all Familiarity with Linux, Cisco IOS, wifi, Computer Networking, and the OSI model are all required.
• Computer Networking – The job is to troubleshoot and assist in installing networks of all shapes and sizes, so a strong background in Computer Networking is critical
• Wifi – candidates should be able to troubleshoot and have clear understanding of Wifi.
- Subnetting - need to be familiar with what subnetting is and be able to segment IPs into smaller groupings. Have general basic knowledge
- DSL Technology clear understanding of DSL delivery technology as well as knowledge of alternative delivery methods (cable fibernet)
Must be able to type 30wpm (with accuracy)
Strong communications skills - able to effectively communicate (verbal nd written) with external clients and various levels of management. candidate will be expected to provide and document consistent, accurate and detailed analysis of issues for each installation.
Ability to work in a team environment - Self Starter willing to share knowledge with others.

CHC Consulting - 20 months ago - save job - copy to clipboard
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