Helpdesk/Messaging Support Analyst Level II Perimeter Internetworking -
Morrisville, NC
HelpdeskMessaging Support Analyst Level II The selected candidate will provide Tier2 support services for Exchange 20032007 messaging support The technician will primarily be tasked with resolving incidents for external and internal clients over the phone in a Call Center environment and by tickets Basic troubleshooting for desktop and Microsoft Office is required You must be able to maintain Metrics SLA goals and customer satisfaction goals The required knowledge is listed below Working knowledge and experience supporting email migrations profile setups for Pop Imap Mapi RCPHTTPS email setup ups Efficient in using and configuring client side components (Outlook Outlook express Mac Mail Outlook 2011 for Mac and Mobile Devices etc) You will need to be able to walk an AdministratorEndUser through a profile set up and rebuilding profiles using OutlookEntourageMac MailIpad Knowledge of Active Directory and its relationship to Exchange Understanding of SMTP message flow Basic understanding of troubleshooting steps that should take place for connectivity issues relating to email delay DNS Inet issues Calendars issues such as conflict messages resource rooms delegates setups Being able to browse and create public folders and permission SharePoint experience is a plus Light Hardware experience but not necessary (2+ years of working knowledge of LaptopPC repair Printer setups and removal of virusspyware is a Plus) Qualifications Experience with IMAPPOPMAPI Microsoft certification in Exchange Windows Server andor Active Directory Experience migrating users to Exchange 2003 to 20072010 Experience with basic network troubleshooting and DNS is a Plus Vocational DiplomaCollege Degree or Certifications such as A+ or N+ 2+ years experience Hours are 1200 PM 900 PM Monday through Friday Compensation A competitive package consisting of a base salary plus full company benefits
Dice - 11 months ago
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