Compass Group USA - Chicago, IL

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A Fresh Approach to Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results . In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:

Job Description :

Regional Directors of Operations who work for Touch Point have the opportunity to access the latest trends in healthcare foodservice management. With our resources and your expertise as Regional Director, you will be valued as you go through your day making a difference to our patients, customers, and clients; as well as influencing your team towards our corporate mission.

This exciting multi-unit position will provide both challenge and satisfaction while allowing you the opportunity for continued career growth. As a member of our regional management team you will have the opportunity to perform a variety of duties to include planning objectives for your region and ensuring unit directors are in compliance with corporate, regional and financial goals. Additionally, you will be responsible for the overall operation, growth and profitability of the region. As a Regional Director of Operations you will exercise management and leadership over multiple foodservice operations in acute care hospitals with total managed volume in excess of $25 million.

Join our team and be eligible for comprehensive benefits, tuition reimbursement, a 401K Plan, and many other benefits Essential Job Duties:

Plans and directs the operation of the assigned region in support the Key Performance Indicators. Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members

Participates in strategic planning meetings to develop objectives of the division and assigned region

Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts

Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction

Acquires profitable new business and expands existing business within the assigned geographic area. Participates in the sales process for the acquisition of new business. Coordinates the development of proposals and contracts. Prepares and conducts presentations to prospective clients

Conducts Team meetings with Regional Team Members to discuss current objectives. Prepares agendas and conducts training sessions and presentations on issues regarding quality, safety and human resources

Develops and maintains annual budget for the assigned region. Monitors financial reports of the region to ensure budgetary compliance with Regional and Corporate goals

Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources

Visits units regularly to inspect unit operations to ensure contract compliance. Participates in C.A.R.E audits

Interfaces with existing clients to maintain client satisfaction and account retention

Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Regional Directors of Operations. Interfaces with legal and human resources to obtain procedures for various customer and employee related charges

Conducts appropriate annual and semi-annual performance evaluations

Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline

Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact

Participates in Patient Visitation rounds with account management team during each site visit, ensures that Morrison Patient Visitation policies and procedures are followed

Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources

Other duties as assigned.

Required Skills and Abilities:
Proven ability to manage a team of six or more director level or above team members

Strong organizational, problem-solving, and analytical skills

Ability to manage priorities and workflow

Ability to work independently and as a member of various teams and committees

Proven ability to handle multiple projects and meet deadlines

Strong interpersonal skills

Ability to prepare reports and business correspondence at a RVP level

Excellent presentation skills at the RVP level

Ability to deal effectively with a diversity of individuals at all organizational levels

Good judgment with the ability to make timely and sound decisions

Creative, flexible, and innovative team player

Commitment to excellence and high standards

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Qualifications :
Bachelor's degree in Business or Health Care related field, or equivalent degree or equivalent related experience

Proven ability to manage a team of six (6) or more manager-level team members

Minimum of two (2) years experience in multi-unit foodservice management

Experience managing three (3) or more foodservice accounts

Experience with multi-unit foodservice management with a combined managed volume of $5 million or greater

Strong track record of driving customer satisfaction

Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment

Proven ability to mentor and develop team members

Excellent written and verbal communication skills

Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.

Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V

About this company
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This company points the way to managed foodservices. Compass GroupĀ USA provides catering and dining services to corporate clients,...