Private Credit Applications Specialist (Start Date 4/8/13)
Sallie Mae - Newark, DE

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Sallie Mae (NASDAQ: SLM) is the nation's No. 1 financial services company specializing in education. Whether college is a long way off or just around the corner, Sallie Mae turns education dreams into reality for its 25 million customers. With products and services that include college savings programs, scholarship search tools, education loans, tuition insurance, and online banking, Sallie Mae offers solutions that help families save, plan, and pay for college. Sallie Mae also provides financial services to hundreds of college campuses as well as to federal and state governments. Commonly known as Sallie Mae, SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

The Sales Specialist is responsible for the initiation and completion of student loan applications for both current and new Sallie Mae borrowers. Leads will be received via inbound and outbound telephone channels and could be new applications or applications with identified "breakages". The specialist will be responsible for following a basic consultative sales call flow, including probing questioning, overcoming objections, and assuming the sale. The specialist must possess the ability to transition a call into a sales opportunity and potentially cross-sell other products or services within Sallie Mae. The specialist is responsible for establishing and maintaining a high level of customer satisfaction in all sales transactions. The specialist must consistently meet or exceed weekly/monthly sales activity goals by utilizing sound telephone based selling approaches. A sales mentality is a must to be considered for this opportunity. Following correspondence with a customer, the specialist will appropriately document the call in a Sallie Mae system, as well as a personal tracking spreadsheet. The specialist may handle inquiries from other departments and schools regarding application processing. In addition, the specialist is also responsible for proactively identifying and participating in special projects, leadership activities, identifying opportunities for process improvements, etc. Incumbent may also receive other duties as assigned to meet the goals of Sallie Mae.

MUST HAVE: *
  • Positive Attitude *
  • Competitive Mindset *
  • Ability to adapt in a fast-paced environment *
  • Ability to effectively manage stress *
  • Ability to work in a quota-driven environment *
  • Excellent Listening Skills *
  • Exceptional verbal and written communication skills *
  • Customer service experience *
  • Negotiation skills
OTHER HELPFUL EDUCATION OR EXPERIENCE: *
  • Lending experience
KNOWLEDGE, SKILLS and ABILITIES: *
  • Effective listening and negotiation skills *
  • Ability to accurately type at least 40 wpm; familiarity with a Windows environment *
  • Mathematical skills required to analyze loan balances and calculate interest rates *
  • Strong Interpersonal skills with the ability to accept and follow instructions, as well as learn and implement procedures quickly *
  • Customer service experience *
  • Problem solving ability. *
  • Possess a pleasant telephone voice and the ability to express self in an organized, constructive, courteous manner using correct grammar and sentence structure *
  • Ability to pay close attention to detail and accuracy with strong organizational skills
MUST BE ABLE TO WORK THE FOLLOWING SCHEDULE: *
  • Monday-Thursday noon-9:00 pm, Friday 11:00 am-8:00 pm

Sallie Mae is a federal government contractor. Should this position support a government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions.

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Sallie Mae, founded 28 years ago, provides funds for educational loans, primarily federally guaranteed student loans originated under the...