Mac/PC Field Support Technician
Tentek, Inc. - Culver City, CA

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MacPC Field Support Technician Will work alongside the Helpdesk Support group and is responsible for providing end user support to users working on a variety of computing platforms including Windows Mac and Linux based systems Ideal candidate will have excellent people customer service skills and be familiar with the following environment UnixLinux – (they run Fedora 13) Windows 7 Nice to have iPhone Android PHP Perl Scripting RESPONSIBILITIES Build and deploy hardware and software systems as necessary Remote administration using Apple Remote Desktop or Windows Remote Desktop Imaging of Mac and Windows based desktop and laptop systems Setup and configure new users Provide users with keyboards mice monitors and workstations Responsible for workstation and user moves within the facility Answer helpdesk phone and provide phone support Printer (and multifunction device) administration setup and installation Provide customer service and technical assistance to all users of the systems developed above Mac OSX Administration (ftp printer setup software installation user account creation etc) Windows Administration (ftp printer setup software installation user account creation etc) Familiarity with Microsoft business products and Adobe Creative Suite products Oncall 24x7 technical support SKILLS 24 years of Windows and Mac related experience LinuxUnix experience a plus Ability to configure workstationserver network interfaces Light scripting ability in a Unix Shell Windows Powershell or PerlPython Previous experience in customer support computer operations system administration or another related area Mac/PC Field Support Technician, Unix/Linux (fedora), Windows 7, iPhone /Android, PHP / Perl Scripting