YARDI Training Support Specialist
Colonial Properties Trust - Birmingham, AL

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Colonial Properties Trust provides an exciting environment for candidates successful in sales, marketing, and service. If you desire a professional career in a fast-paced setting with a variety of activities and responsibilities, we would like to hear from you. Our growth strategy provides tremendous opportunities for talented individuals seeking a career in the real estate industry.

Job Summary

This is a training and support position responsible for end user support and training on Yardi Voyager – Residential for the multifamily division. The individual in this role will aid in ensuring that the End User support needs for Yardi Voyager – Residential are met in an efficient and responsive manner. This individual must be able to effectively communicate Yardi procedures on a layman’s level to site users. They must also be able to plan and facilitate training classes on the Yardi Voyager – Residential system. Tools such as Gotomeeting may be used to assist with web training classes. Strong communication skills and a willingness to assist is a must. An incumbent in this classification will demonstrate a strong work ethic with exemplary customer-service skills. They must also relate well to all levels of management.

Associates Degree or Equivalent Work Experience (Manager Discretion)
· 1-2 years of related experience
· Receive, evaluate, resolve or escalate help desk tickets in a timely manner.
· Aid the Manager of Yardi Support in the planning, coordinating, and facilitating training classes –classroom training and web training.
· Aid the Manager of Yardi Support and Senior Yardi Training and Support specialists in converting new properties to Yardi Voyager.
· Reporting issues that effect the daily operations of the property in regard to Yardi Voyager to the Manager of Yardi Support to ensure optimum use of the system.
· Escalate issues that negatively affect the performance or the perception of the IT department as a whole to the Manager of Yardi Support.
· Ability to assist in IT projects that will enhance the daily operations of the multifamily properties.
· Seek ways to constantly improve personal performance through education, certifications or diverse experience.
Colonial Properties Trust offers a competitive benefits package for all eligible employees. For more information, visit: Colonial Properties Trust Benefits .


About this company
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Colonial Properties Trust is a real estate investment trust (REIT) that creates value for its shareholders through a multifamily focused...