Customer Service Specialist
Focus - Tampa, FL

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Job Duties

  • Train new dealers on the process of working Focus leads
  • Train new dealers on how to use the Focus CRM
  • Monitor dealer activity to ensure they are working the program
  • Take action when dealers have issues and are not selling cars
  • Be the customer service liaison between the dealership and Focus
  • Responsible to keep dealers active, successful, and on the program

Qualifications

  • College Degree preferred
  • Minimum of five (5) years of customer service experience required
  • Working knowledge of CRM's - Salesforce experience is a plus
  • Experience working for, at, or with car dealers
  • Must have strong marketing skills
  • Strong interpersonal and people skills
  • Excellent verbal and written communication skills
  • Ability to properly identify and solve problems quickly
  • Must be analytical and organized
  • Must be able to tell the customer they are wrong when they are

Focus

Focus is a direct marketing company specializing in automotive clients. We have been in business for 12 years and are the leaders in subprime TV lead generation. We are a highly energetic group of people all striving to improve the lives of the customers that need and want our help. Our number one job is to put customers in cars.


Indeed - 20 months ago - save job