General Ledger Support Specialist
Paychex - Denver, CO

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With headquarters in Rochester, NY, Paychex, Inc. has more than 100 offices and serves approximately 554,000 payroll clients nationwide. We provide comprehensive payroll services, including payroll processing, payroll tax administration, time and attendance solutions, and employee pay services. Human Resource Services include 401(k) plan recordkeeping, workers' compensation administration, section 125 plans, a professional employer organization, and other administrative services for business.


is always looking for individuals who want to work for a company that allows for growth and development. With your desire to succeed and our


and resources, opportunities at Paychex are more than just jobs. They are your chance to build a solid career with a company named to FORTUNE magazine's "100 Best Companies to Work For" list seven times since 2002. We provide an atmosphere that fosters a

healthy work life balance

, and our comprehensive

benefits package

provides health care, retirement planning, education assistance, and much more.

Supports the General Ledger Reporting Service by fielding inbound calls and making outbound calls to clients and CPAs. May also distribute product information internally to Paychex users. Meets goals for telephone and email response time to ensure quality customer service.

Maintains knowledge of payroll and all ancillary products and services in order to assist branch personnel with general ledger and accounting issues.

Assists clients and CPAs with entry of new client information into the General Ledger Reporting Service to ensure accuracy.

Provides technical expertise regarding internet practices and PC functions in order to assist clients and CPAs with PC-related procedures, including file download, editing files, and import/export functions.

Supports clients and CPAs on accounting software such as QuickBooks, Peachtree, Creative Solutions, and Datafaction to assist with import/export, making/deleting transactions, adding to/changing charts of accounts, and other troubleshooting. Proficient in all other supported third-party accounting software packages and Microsoft Excel to support clients.

Utilizes familiar accounting terminology when speaking with accountants, but is also able to interpret the needs of clients with limited accounting knowledge to ensure that appropriate level of customer service is provided.

Manually creates accounting data for clients and CPAs when the system is unavailable to ensure timely receipt of information.

Develops, implements, maintains, and administers training programs for all new and current employees to optimize level of effectiveness and ability.

Logs phone calls and email in order to build and maintain a database of client and CPA interactions.


A minimum of 2 years experience in small business accounting is required. Experience utilizing accounting software to perform tasks such as payroll, balancing bank statements, budgeting, and monitoring cash flow is required. Consideration may be given to a candidate with a degree in lieu of experience. Experience as a Paychex senior payroll specialist is preferred.

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Customer Service

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About this company
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Paychex, Inc. is a leader in the payroll and human resource industry, serving over a half million businesses nationwide. The company was...