Manager IT
First Data - Chandler, TX

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Daily oversight of a technical team consisting of system engineers supporting Unix Enterprise server infrastructure.
Responsible for:
  • Managing workflow with system engineers
  • Reviewing and assigning workorders
  • Reviewing and approving CRs
  • Coordinating work efforts with team members to ensure appropriate resources are engage, based on business requirements.
  • Engaging other teams and end users to ensure the appropriate actions are taken regarding work efforts involving servers
  • Providing feedback and assistance with team members when required, to help manage work schedules
  • Creating, updating oncall schedules for team members
  • Providing initial point of escalation for problem management on behalf of team.
  • Duties include but not limited to:
  • Providing daily updates to management
  • Providing metrics as required on team activities and progress
  • Discussing and deciding on strategy with management and seeing it implemented with team resources
  • Managing tactical issues and escalations on behalf of team, engaging management when necessary
  • Participation in oncall management rotation for managers
  • All other duties as required.

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