Passenger Service Agent
Swissport International Ltd. - Washington, DC

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About Us

Swissport, Inc. is the #1 leading Ground Services provider in the world. Employing over 33,000 dedicated professionals, serving over 650 client companies at 185 airport locations in 37 countries on five continents, Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Fueling, Aircraft Maintenance, and Aviation Security. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Consider being a part of an organization that has earned recognition as the Global Aviation Ground Services company for the last eleven consecutive years in a row and Cargo Handling Agent of the Year for the last three consecutive years! Our mission is simple – β€œTo strengthen our number one position.”
Job Description

Provide customer services for airline passengers including but not limited to reservations, ticketing, baggage service and processing, terminal and gate check-in processing, greeting arriving international flight, handling of VIPs, jetway operation and providing special passenger assistance as required. Other duties as assigned.

These Are Tasks An Individual Can Expect To Perform: (as well as other duties as assigned)

Greet and check-in passengers

Check-in passenger baggage

Assist passengers with misplaced baggage

Verify passenger departure documentation

Assist unaccompanied minors (UMs)

Comply with all security requirements

Reschedule passengers with flight interruptions

Assist passengers on arriving international flights

Documentation for all international departures

Produce all required, work-related documentation

These Are Tools/Equipment An Individual May Use To Do The Job:

Monitors (CRTs) and keyboards for passenger processing (carrier supplied)

carrier specific reservation/ticketing software (carrier supplied)

scales for weighing passenger baggage (carrier supplied)

Ticket and baggage tag printing equipment (carrier supplied).

Please you need to attach your resume in order to be considered for this position

Swissport USA offers an Equal Employment Opprotunity and supoorts a Drug-free workplace

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