IT Metrics/ Performance Manager- Must be Cleared!
Intercom Federal Systems - Washington, DC

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Intercom Federal Systems is seeking a highly qualified individual to join our team supporting operations and the program management team. Duties include collecting metrics data weekly from various sources and are able to maintain and report findings to the management team.
Candidate must have experience in IT metrics. Candidates will be working in an increasingly complex environment, supporting other groups on multiple projects. Candidate must be able to obtain an ITIL Foundations Certificate within 6 months of start date. Must be comfortable interfacing with team on a daily basis in order to troubleshoot or strategize on systems, and be able to develop and implement future changes.


- Collect IT metrics data weekly from various sources
- Complete metrics portion of the Weekly Activity Report (WAR) for SIO upper management level visibility
- Complete the IT Consolidation (ITC) Metrics weekly report
- Assist PMs with the inventory collection and recording of all non-CEIS data centers included in the data center consolidation plan
- Deliver FDCCI Reporting by attending all meetings and tracking all data required
- Provide brief QA results to management on a monthly basis
- Develop and track metrics for the Capacity and Performance project and brief management on progress
- Attend and participate in daily Service Management meetings
- Track, maintain, and report on SLA status to management on a quarterly basis


- Ability to work independently and proactively provide support for the PM team
- Proficient with MS Excel, Word and PowerPoint
- Familiarity and understanding of Data Center hardware and operations
- Great oral and written communication skills
- ITIL Foundations Certification (within 6 months of start date)

About this company
Who We Are An established, privately-held Information Technology company that, from its origins in 1990, has been delivering secure,...