Store Manager
American Eagle Outfitters - Ocean City, MD

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REPORTS TO: District Manager
SUPERVISES: Store Management and Associates
Status: Full Time


Provide leadership and guidance to their team that creates an environment focused on customer satisfaction, maximum productivity and profitability

  • Motivate team through a compelling vision and direction to encompass American Eagle Outfitter’s Core values
  • Communicate clear expectations and hold the store team and themselves accountable to achieving all brand, performance and behavior standards
  • Lead and inspire a customer service culture by recognizing and rewarding team
  • Build effective relationships with peer and upper management partners
  • Lead management team effectively through proper implementation of division of responsibilities
  • Conduct productive management and team meetings
  • Proactively seek personal learning and development opportunities
People Development
  • Recruit, hire, develop and retain top management and sales talent for the organization, to include maintaining optimal staffing levels
  • Train and develop store management and sales team in all areas of job responsibility
  • Consistently assess and provide ongoing performance feedback to include performance reviews, IDPs and providing merit recommendation to all levels of store team
  • Recognize performance issues in a timely manner and partner with District Manager to develop action plans for resolution
Visual Merchandising
  • Ensure that all visual directives are executed seamlessly and within scheduled time frame and allotted payroll budget
  • Direct and execute strategic, brand appropriate merchandising to maximize sales and presentation standards
  • Supervise and direct all merchandise processing and flow to the floor in conjunction with exceptional backroom standards
Drive for Results
  • Manage the execution of the store business plan that drives KPI results and maximizes business opportunities
  • Achieve predetermined financial budgets to include payroll management
  • Drive AE brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience
  • Achieve store shrink goals and maintain all operational standards to secure the assets of the store’s physical location
  • Ensure proper scheduling practices that lead to maximization of sales potential
  • Minimum high school education or equivalent. Bachelor’s degree preferred
  • Minimum three years retail management experience, or equivalent Store Manager experience
  • Strong analytical, prioritizing, interpersonal, problem-solving & planning skills
  • Strong verbal and written communication skills
  • Collaborative skills and ability to work well within a team
  • Ability to work in a fast-paced and deadline-oriented environment
  • Ability to work a flexible schedule to meet the needs of the business, including holidays, nights and weekends
  • Must be able to perform all essential job functions identified in the “Store Manager essential job functions”
AEO, Inc is an Equal Opportunity Employer

About this company
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American Eagle Outfitters, INC. is a leading global specialty retailer offering high-quality on-trend clothing, accessories and personal...