Customer Service Representative - Chandler AZ
Toyota - Phoenix, AZ

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Welcome to excitement and opportunity, welcome to Toyota Financial Services (TFS). If you're a motivated individual, then TFS is the destination you've been looking for.

Since opening its doors in 1983, Toyota Financial Services has grown from a small company with eight associates to one that currently employs approximately 3,300 associates nationwide with managed assets in excess of $81 billion. At TFS, tomorrow means rising to the challenges of a changing marketplace by promoting a high-performance culture that will allow us to develop better solutions, programs, and services for both existing and new customers. Our commitment to delivering extraordinary customer care creates the trust and loyalty that drives our business.

A Customer Service Representative takes ownership of inbound communication from callers including customer, dealers, financial institutions, etc., evaluates caller's requests, needs and concerns, and provides customer-oriented solution within established guidelines to build customer satisfaction and loyalty to TFS Brand. Generates routine caller correspondence and documents all interactions with callers clearly and concisely, utilizing the appropriate systems.

A Customer Service Representative responds to inbound communication (primarily telephone with some e-mail and written correspondence) from callers including customers, dealers, and financial institutions promptly and in a professional and service-oriented manner so as to instill customer confidence, integrity, pride and passion with each interaction. Takes ownership of calls, investigates, researches and resolves various questions regarding insurance, credit, and payment status and provides appropriate response via telephone, e-mail or written correspondence. Representative activities and responses may include, but are not limited to the following:

Provides accurate payment related information and processes phone payments and website inquiries in a timely manner.

Retrieves pay-off information from the system, clearly communicates to the caller the amount and the steps required to complete the transactions, and documents information in the system in accordance with established procedures.

Reviews customer history and, where appropriate and based on established policies and procedures, waives late charges, grants and processes retail extensions, including processing due date changes, and grants and processes reasonable lease deferrals and makes payment arrangements within the limits of established guidelines.

Works with other departments to resolve customer account issues including lock box investigation of misapplied customer payments, title issues, insurance, collections, end of lease processing, etc.

Documents all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures. Initiates appropriate forms to fulfill customer requests.

Researches unique customer requests using internal manuals, policies and guidelines, and promptly reports/refers more complex, non-routine issues to Customer Service Team Leader for resolution.


TFS is looking for individuals with strong business sense and practical expertise. Successful candidates must have:

Previous experience in a customer facing role, sales or call center environment

Excellent verbal communication and interpersonal skills

Good written communication skills

Self-starter and independent

Team oriented and results driven

Strong organizational skills and attention to details

B.A./B.S. degree or related work experience preferred

Working knowledge of Microsoft Office applications (Word, Excel, Outlook) preferred

PC keyboarding and navigation skills between various programs and systems are required

Attendance and punctuality are essential for this position

Toyota Financial Services rewards both individual and organizational results with well-balanced compensation, benefits and perquisite programs. Our associates, our enthusiasm, and our dedication are the foundation of our success. If you are ready for a new destination, we would like to hear from you.

To learn more about us, please visit:

Our associates, our enthusiasm, and our dedication are the foundation of our success. The difference between the ordinary and the extraordinary is you! We are Toyota Financial Services.

Equal Opportunity Employer M/F/D/V.

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Customer Service and Call Center

Primary Location

US-AZ-Greater Phoenix-Chandler


TFS - Toyota Financial Services



About this company
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Toyota Motor Corporation (Toyota) primarily conducts business in the automotive industry. Toyota also conducts business in the finance and...