PRIMARY RESPONSIBILITY: Performs on-site or in-house servicing, repair and/or installation of company product(s). Conducts test procedures to ensure proper product performance, and diagnoses problems at installation. Implements upgrades and hardware/software change orders. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Prepares reports for analysis of product failure trends and service ability issues. Concentration in on-going customer support.
CAREER LEVEL: Works under general supervision on a wide range of assignments that require a substantial knowledge of the discipline or function. Follows established procedures, processes, or policies, but is expected to use judgment in resolving issues or recommending solutions. May participate in project teams or lead portions of projects. Has a thorough knowledge of the basic principles, practices, and processes in the applicable discipline and has a working knowledge of related fields. Provides resolutions from basic to moderately complex problems. Exercises judgment within procedures and practices in selecting methods and techniques for arriving at solutions.