After Sales Training Manager
Chrysler Group LLC - Auburn Hills, MI

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The After Sales Training Manager is responsible for managing the development of effective training and communication efforts aimed at maximizing the knowledge, productivity and efficiency of after sales dealership personnel and Chrysler field professionals. In addition, the After Sales Training Manager manages the after sales training curriculum and trainers located nationally.

Interacting with Mopar, Service, Warranty and other Chrysler LLC departments for current topics, initiatives and strategies as well as keeping current on retail trends and implications is a vital role of the Manager. The Manager will also manage live Service and Parts Manager Performance Groups. Lead a team who develops new courses and refreshes existing courses as needed based on dealer survey feedback. Manage developmental budgets and maximize efficiencies and ROI. Work with vendors in pursuing the best training solutions, at the best price, while providing overall direction. Benchmark Chrysler dealers and other sources and extract "best practices" for consideration within our strategies.

Basic Qualifications:
  • Bachelor's degree
  • A minimum of 5+ years of field or retail experience in automotive fixed operations
  • At least 2+ years of performance improvement experience in a training environment
  • Strong communication skills -- both verbal and written
  • Ability to multi task and work in a rapid paced environment
Preferred Qualifications:
  • Bachelor's degree in Business or Marketing is preferred
  • Expertise in dealer financial statement and industry benchmarks
  • Knowledge of Mopar Service policies and procedures
  • Ability to interact effectively with various management levels
  • Experience in training development, project management and developmental budget management

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