Registrar Rio Grande
Rio Grande Regional Hospital - Texas

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Responsible for timely and accurate patient registration. Interviews patients for all pertinent account information and verifies insurance coverage.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:
  • Interview patients at workstation or at bedside to obtain all necessary account information. Bed-side registration performed utilizing carts/computers on wheels
  • Ensure charts are completed and accurate
  • Verify all insurance and obtain pre-certification/authorization
  • Calculate and collect patient liable amounts
  • Ensure that all necessary signatures are obtained for treatments
  • Answer any questions and explains policies clearly
  • Process patient charts according to paperwork flow needs and established productivity standards
  • Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions
  • Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information
  • Assign I-plans accurately and research Patient Visit History to comply with the Medicare 72 hour rule
  • Search MPI completely and assign the correct medical code number. Notify Medical Records for any duplicate unit numbers
  • Verify insurance benefits and determines pre-certification status. If pre-certification is needed, call the insurance precert department and initiate review or verify authorization number provided by scheduling staff. Enter all information and authorization numbers into the registration system.
  • Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.
  • Explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies. Issue a Business Office letter to all patients according to policy
  • Obtain proper authorization for treatment and approval codes from the insurance carrier for patients presenting for treatment insured by an MCO. Collect co-pays, deposits, and deductibles and documents collection status in the system and chart. Issue waivers for signatures when appropriate.
  • Inform former patients or their representatives of delinquent accounts and attempt to obtain payment. Refer delinquent accounts to the Manager/Supervisor for further action
  • Receive and receipt payments from patient for services rendered. Prepare daily deposits and maintains the integrity of the cash drawer
  • Produce paperwork on each patient for distribution to appropriate departments. Align pertinent documents for establishing the patient's medical record and financial file
  • Register and admit all patients after the other registration departments are closed. Route admission documents and forms to appropriate departments
  • Price, key, and detail patient charges. Burst charts for distribution to physician's billing service, medical records, ancillary departments, and the business office. Check for double charges on all accounts
  • Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents
  • Document complaints received from patients, the medical staff, and ancillary departments on an incident report form and refer to coordinator for follow-up action
  • Acknowledge, file, and send MOX messages via Meditech
  • Check for physician orders and attaches them to the patient medical records to ensure that patients are receiving appropriate tests
  • Escort patient to his/her destination or refers patient to an available escort
  • Activate all pre-registered patients that have reported for services
Qualifications

EXPERIENCE

  • At least one year of registration experience preferred

Capital Regional Medical Center - 23 months ago - save job - block
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