Needs to be a vailable to work a ny shift a s a ssigned by management.
MAXIMUS (NYSE: MMS) is a leading health a nd human services a dministrator for governments in the United States, United Kingdom, Canada a nd A ustralia. We deliver a dministrative solutions to improve the cost effectiveness, efficiency a nd quality of government-sponsored benefit programs a cross the globe. Operating under our founding mission of Helping Government Serve the People ®, we have more than 7,000 employees located in more than 220 offices worldwide. MAXIMUS is a n A ffirmative A ction a nd Equal Opportunity employer.
Education Required: High School Diploma or GED
Education Preferred: A ssociates a nd/or Bachelors degree from a n a ccredited college or university
Technical Skills / Knowledge Preferred: Proficiency in Microsoft Office (Word a nd Excel) a nd bilingual capabilities
Subject Matter Expertise/Experience Required: 0 - 2 years of related experience
Subject Matter Expertise/Experience Preferred: Experience working with culturally/linguistically diverse a nd disadvantaged populations in a courteous a nd effective manner
Personal/Soft Skills: Customer service, organizational, interpersonal written a nd verbal communications skills, a bility to interact courteously a nd effectively with a variety of people, a bility to perform comfortably in a fast-paced, deadline-oriented work environment, a bility to work a s a team member, a ttentional to detail, a s well a s independently a nd a bility to work under standards-based performance measures
Duties / Responsibilities:
1. Provide info to customers in a courteous, polite a nd professional manner
2. Perform a ccurately a ll data entry
3. A ssist customers in problem resolution
4. Receive a nd respond to telephone calls
5. A nswer questions of a general nature a nd direct incoming calls
6. Initiate follow-up calls to customers
7. Maintain confidentiality a nd security of information
8. Must be a ble to take direction from a ppointed Mentor/SME for training purposes or when immediate supervisor is not a vailable
9. Operate multi-line phone system, a nswer incoming telephone calls a nd perform other clerical duties proficiently a nd professionally
10. Respond to needs, questions a nd concerns of internal a nd external customers
11. Comply with current a nd updated policy a nd procedures
12. Perform other duties a s may be a ssigned by management
MAXIMUS offers a comprehensive benefits package including:
Healthcare Insurance (medical, dental, vision)
Short a nd Long Term Disability Insurance
Life/ A ccident Insurance
Flexible Spending A ccounts (FSA)
401(k) Retirement Plan with company match
Our benefit program a lso includes paid holidays, PTO, tuition reimbursement, a nd supplemental insurance (pet ins., a uto ins., legal plan, long-term care ins, a nd credit union).
Efforts by government agencies to maximize efficiency mean money for MAXIMUS. The company gets about two-thirds of its sales from its health...