Assistant General Manager
Hilton Garden Inn - Oak Brook, IL

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Job Number:
HIL00AR7

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Work Locations

:

Hilton Suites Oakbrook Terrace

10 Drury Lane

Oakbrook

60181

An Assistant General Manager with Hilton Garden Inn is responsible for assisting the General Manager in managing daily hotel operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Garden Inn is the award-winning, upscale, yet affordable hotel brand that continually strives to ensure today's busy travelers have everything they need to be most productive on the road, no matter the occasion. From the adjustable Garden Sleep System bed to complimentary wired and Wi-Fi Internet access, to a comfortable lobby pavilion where guests can be alone, but not lonely, Hilton Garden Inn is the brand guests can count on to support them on their journey to success.

Hilton Garden Inn is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you know how to offer an exceptional Guest experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Hilton Garden Inn.

What will I be doing?

As the Assistant General Manager, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests inquiries and resolving concerns, and meeting participation and facilitation

Communicate with hotel owners and corporate offices

Serve as multi-department head for Operations, Front Office and Property Operations

Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads and other key team members

Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements

Assist in identifying operational and financial performance, productivity and efficiency gaps and implementing measures to correct those deficiencies

Ensure guest and team member satisfaction

Serve and act as General Manager in his or her absence

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H

Hospitality - We're passionate about delivering exceptional guest experiences.

I

Integrity - We do the right thing, all the time.

L

Leadership - We're leaders in our industry and in our communities.

T

Teamwork - We're team players in everything we do.

O

Ownership - We're the owners of our actions and decisions.

N

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

Living the Values

Quality

Productivity

Dependability

Customer Focus

Teamwork

Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

EOE/AA

EOE/AA

Job

:

Guest Services/Front Office/Transportation

Schedule

:

Full-time

Brand

:

Hilton Garden Inn

Shift

:

Full Availability

Job Level

:

Manager

About this company
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Hilton Worldwide is one of the largest and fastest growing hospitality companies in the world, with more than 4,200 hotels, resorts and...