Residential Appliance/Refrigeration Repair Tech (Bismarck, ND)
Sears Holdings Corp. - Bismarck, ND

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This position is responsible for the repair of Refrigerators, Freezers (sealed and non-sealed systems) and other appliance in the customer’s home. CFC certification is required for this opening. Other home appliance repaired include: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, and Garbage Disposers.

This position provides timely and quality repairs of customers’ products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. We provide a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training.

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Responsibilities/Skills/Experience Requirements
To provide the proper customer focus, the
In-Home Service Technician must:
•Work as a dedicated team member to
ensure fast, flexible and expert service to
every customer
•Demonstrate a sense of urgency to meet
customer time commitments
•Successfully complete all Technician II
training elements within required
timeframes
•Meet key performance metrics and/or
productivity goals as defined by the
business
•Provide knowledgeable and courteous
repair service
•Continuously look for methods to improve
business performance and enhance the
customer experience
•Follow the Value Added Services Process
(i.e., selling extended warranties, water
filters, etc.) by effectively communicating
the benefits to the customer
•Provide direction to a Technical Helper, as
applicable
•Ability to receive truck stock at home if the
company vehicle is retained at the
technician’s place of residence or other
designated location.
•Mentor other technicians, as applicable
•Maintain truck stock inventory within the
prescribed company guidelines and
standards
•Follow the truck maintenance schedule
and keep a clean, organized truck
•Adhere to all company policies and
procedures
•Perform miscellaneous duties as assigned
Job Specific Technical Competencies
The Technician’s specific functions fall into
four main groups: Technical:
•Accurately
diagnose and repair appliances/equipment
in the customer’s home
•Ability to select
and use basic tools or instruments to
assemble, adjust, calibrate, repair or test
various products
•Ability to give the
customer an accurate estimate of the cost
of repair, if applicable
•Ability to provide
knowledgeable, courteous and professional
customer service
•Must have knowledge of
basic electrical principles
•Ability to work
variable and flexible hours, including
required overtime
•Ability to handle
stressful situations and work in a fast-
paced environment
•Regular and consistent
attendance is an essential requirement of
employment Communication:
•Ability to
communicate diagnosis and needed repairs
of products to the customer in a
knowledgeable and courteous manner
•Ability to read, understand and apply
written text of a technical nature in order to
answer questions, solve problems, and
complete job tasks
•Ability to communicate
effectively with Sears associates, vendors,
third party customers and other outside
sources (i.e., routing, STAC, etc.)
•Ability to
communicate effectively the benefits of the
Value Added Services to the customers
•Ability to communicate effectively with
diverse groups, tailoring communication for
audience/situation
•Must have the ability to
use a laptop computer for service call
processes, routing functions and
parts/inquiries/ordering
•Ability to read,
write and speak English Service
Performance:
•Ability to perform all
services within manufacturer specifications
and the In-Home Technician Operating
Policies
•Ability to perform all procedures
and work instruction according to QMS
standards
•Ability to use the Sears Smart
Toolbox (SST) to input, access, modify or
output information
•Ability to read,
understand and navigate through
information presented in diagram,
blueprints or other pictorial displays on the
laptop computer
•Ability to demonstrate
effectively appropriate time management
skills
•Ability to work with minimal
supervision
•Ability to maintain a
professional appearance according to
company dress code
•Must demonstrate a
commitment to quality work in all areas
•Ability to follow specific process steps to
ensure quality workmanship and prevent
recalls
•Ability to perform to the company
standards set for PA, PM Add-ons and
other VASP sales
•Ability to follow all
technical processes related to
management of customer collections (i.e.
ATM deposits) Safety:
•Ability to apply
appropriate use of security, maintenance
and safety procedures to protect company
and customer assets (truck, tools, parts,
inventory, etc.)
•Ability to apply appropriate
use of personal protective equipment (i.e.
back belt, safety glasses)
•Ability to
appropriate industry specific regulations
related to the handling of hazardous
materials This job is performed by the
Technician driving to the customer’s home
and repairing the appliance/equipment on-
site. Technicians may drive up to 150+
miles per day. Experience/Education High
School diploma or general education
degree (GED) preferred
•Must be at least
18 years of age
•Certification and /or
licenses as required Applicants holding a
master-level trade / occupational
license(s), i.e. HVAC/Mechanical,
Electrical, General Contractor, Plumbing,
which may be used to qualify
Please indicate the type of license held,
state in which it is valid, and the expiration
date on your resume and/or
application.
•Must be able to pass the pre-
employment drug screen
Years Experience
1 - 2 Years Experience
Preferred Minimum Education
High School / GED
Travel Requirements
None

About this company
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Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond its 840 US mall-based stores,...