Support Services Technician, Senior Systems Admin, Network Admin, Senior Manager of Retail systems
Description of Responsibilities:
To Provide 1st and 2nd level Technical Support to all Our Client associates, including the use of Lotus Notes, Microsoft Exchange, Retail Applications (RMS & RPOS), Wholesale Software and Telecommunications. They will also be capable of supporting Systems Administrators in Administering Lotus Domino and Blackberry Enterprise Server.
Senior Support Services Technicians must be capable of working on their own initiative while setting and maintaining deadlines communicate well to all levels both written and verbally and maintain accurate records within the TrackIt .application.
Overview of Critical Duties:
Provide first and second level support for desktop laptops.
Provide first level networking support.
Configure, install and deploy desktop and laptop computers
Provide phone support to local and remote users
Support and administer Lotus Domino and Microsoft Exchange email system (server)
Configure and roll-out additional Microsoft Exchange services (resource management)
Support and Administer Mobile Device Management System, iPhone & iPad
Provide 1st & 2nd level Macintosh hardware and OSX operating system support.
mentor support services technician(s)
Provide 24X7 on call support on a scheduled basis.
Support desktop applications including: Lotus Notes, Microsoft Office, Project, Visio and Sharepoint.
Provide level 1 support for enterprise application Desktop Clients/Web Clients including Retek RMS, Retek RSS Guns, ASM Web, Stealth and Lawson.
Provide Level 1 and 2 support for Retek Point of Sale application Client and Back Office Administration.
Facilitate and Coordinate support from 3rd parties. E.G. Manufacturers hardware repairs and printer service kit installations.
Travel to Boutique s, Warehouses and Remote Offices as necessary.