Customer Service Manager
Hastings Entertainment, Inc. - Fremont, NE

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Hastings Customer Service Managers are responsible for the supervision and m anagement of the front counter team leaders and associates working in the front counter area while maintaining a positive team atmosphere. Additionally, they are accountable for training associates and front counter team leaders to company guidelines; and maintaining the consistent execution of key personnel responsibilities.

Brand Competencies:
  • Approachability
  • Customer Focus
  • Time Management
  • Integrity and Trust
  • Adaptability
Position Competencies:
  • Learning on the Fly
  • Timely Decision Making
  • Delegation
  • Conflict Management
  • Action Oriented
  • Composure
Key Responsibilities:
  • Develops, maintains and supervises front counter customer service associates.
  • Ensures customer satisfaction, thereby increasing sales.
  • Responsible for effective execution of line management and efficient front counter operations.
  • Ensures efficient and productive use of labor.
  • Communicates associate evaluation deadlines to the responsible supervisors in a clear and timely manner.
  • Ensures accurate completion of cash reporting.
  • Increases rental video productivity by ensuring FCTL’s manage correct drop box procedures and shelve videos in a timely manner.
  • Ensures a safe, clean and secure work environment.
  • Ensures accurate completion of training materials.
  • Delegates actions from SWAS tours with the Manager to FCTL’s/CSA’s to complete.
  • Responsible for posting “opportunity knocks” in common area visible to all associates.

Hastings Entertainment, Inc. - 20 months ago - save job - block