Provides input and direction in the development and monitoring of fiscal budgets, division operations and marketing strategies to produce both short-tem and long-term profitability. Prepares monthly/annual departmental budget/forecast and provides supporting documentation for senior management’s review, when necessary. Monitors departmental expenditures, prepares justification for budget variations, and projected increases for new projects.
Provides input into and executes the development, implementation and measurement of guest service standards consistent with the company’s savvy service standards and brand attributes.
Participates in the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position in anticipation of changing guest’s needs within the dynamic hospitality/gaming environment.
Works closely with supervisory/managerial staff to develop overall skills/growth (bench strength). Promotes and develops team oriented philosophy, stressing the importance for providing unparalleled commitment to excellence in service.
Ensures adherence to guest service standards within established departmental policies and procedures. Evaluates and corrects/modifies systems and structures that create problems or impeded commitment to excellence in service.
Directs Human Resources responsibilities including: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
Continually evaluates staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible.
Other job related duties as requested.
At least 5 years Housekeeping management experience in a major hotel resort brand.
Ability to understand and comply with all departmental and Company rules, regulations, policies and procedures.
Ability to analyze budges, overtime reports, full-time employee reports and financial reports
Maintain effective leadership skills, sound judgment, and superior decision-making and problem-solving skills.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Previous experience with Collective Bargaining Agreement and articles directly relating to Housekeeping and/or Public Area.
Previous experience working in a similar resort setting.
MGM Resorts International - 14 months ago
It's not your imagination -- MGM Resorts International (formerly MGM MIRAGE) is one of the world's largest gaming firms. The...