Help Desk Representative I
Advanced Technology Services - Schaumburg, IL

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BS021513A

Description

Advanced Technology Services (ATS) is a nationwide leader in providing IT Services and Solutions to large Fortune 100 corporations. Those services include Help Desk, Desk Side Support, PC Life Cycle Support, PC and Wintel/Unix Server Hardware Maintenance.

ATS has improved the performance for the world's most sophisticated companies, and we owe our success to our employees. Your time and your knowledge are important - make the most of both. At ATS, we’ve continually empowered our employees to develop their skills and advance in their careers. It’s our philosophy, along with our uncompromising commitment to customer satisfaction that has made ATS a success and a great place to work.

ATS currently has an immediate opening for a Help Desk Representative I.

Responsibilities will include:
Basic-to-intermediate PC software and/or hardware systems support via telephone or e-mail in accordance with service level requirements

Providing quality customer support from an information technology (IT) Help Desk and/or Call Center

Moving parts used, ordering parts, posting parts, monitoring call activity, and closing calls in designated call tracking systems

You will also have frequent contact with internal and external IT customers, all help desk peers, and managers

Support of Associate PC Help Desk Technician, and other Level I Technicians

Qualifications

Associate's degree or equivalent from two-year college or technical school and 1 year related experience, or equivalent combination of education and experience

A+ Certification preferred

Previous experience providing customer services (not necessarily support) over the telephone

Excellent communication skills with the ability to communicate effectively via documentation, telephone, and e-mail with customers and peers in varying roles

An Understanding of PC software, operating systems and applications, networks, and possibly hardware (peripherals) troubleshooting skills preferred

Intermediate knowledge of the functional specifications of software, networks, and hardware

ATS offers a competitive salary and benefits program which includes:

Medical/dental plans

Prescription drug program

Vision plan

401(k) with company match

Tuition reimbursement

Flexible spending account

ATS is an Equal Opportunity Employer.

Job

Information Technology

Primary Location

IL-Schaumburg

Schedule

Full-time

Travel

No

Advanced Technology Services - 17 months ago - save job - block
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About this company
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ATS makes factories run better. Advanced Technology Services (ATS) improves the productivity and profitability for many of the world's most...