Symantec is seeking qualified Customer Support Technicians for our Advanced Enterprise Security Team.
Successful candidates will answer telephone calls and provide Tier 2 software support to corporate users of our endpoint security and information foundation products.
Agents are expected to collect information related to product enhancement requests and document software problems from corporate users.
Agents will also work on various projects such as writing technical notes, product documentation, and training of other employees, conducting research on customer problems, and other related duties.
Qualifications
The ideal candidate should possess excellent customer service skills and a team focus.
Candidates should have a fundamental knowledge of LAN, WAN, internetworking technologies, TCP/IP, and DNS.
Understanding of NetWare and Windows environments is desired.
Experience with UNIX/Linux and Solaris environments helpful.
They should also have strong troubleshooting, follow through, interpersonal, verbal and written skills.
Two year Technical Degree or equivalent experience.
One year of technical support experience is preferred.
Symantec - 4 months ago
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