This is paraprofessional work involving the provision of casework services to Mississippi Department of Rehabilitation Services clients. The employee functions as assistant to a DRS-Counselor(s) in the development and maintenance of confidential case files. Additional duties include office management, scheduling client appointments, interviewing clients, composing and typing correspondence relative to clients served, and maintaining a counseling casework budget. The employee exercises considerable independence in performing the duties of the position and independently advises clients concerning services provided. Supervision is received from a DRS-Counselor(s).
Examples of Work:
Examples of work performed in this classification include, but are not limited to, the following:
Aids in client intake by completing necessary forms on referrals and writing summary of interview in the case record in accordance with standard agency procedures.
Assists in providing client services by making periodic contacts, writing appropriate documentation in running record, and reporting results.
May aid in client placement by contacting employment services and selected employers to discuss specific clients and job openings.
May assist in conducting job skills classes with individual clients or with small groups, utilizing the lesson plan outlined by Counselor.
Receives and routes incoming mail and posts outgoing mail to ensure that all mail is routed to appropriate parties within prescribed time frames.
Schedules appointments for clients and notifies clients, thereof.
Receives and directs telephone calls and visitors to appropriate parties in a courteous and timely manner.
Maintains office filing system to ensure ready accessibility to all correspondence, memoranda, reports, and other records and supporting documentation.
Operates personal computer and other office equipment.
Types correspondence, memoranda, brief reports, forms, and other materials related to office operations.
Completes required forms and reports in accordance with established procedures and within prescribed time frames.
Initializes accounts payable functions through various computerized systems.
Performs related or similar duties as required or assigned.
These minimum qualifications have been agreed upon by Subject Matter Experts (SMEs) in this job class and are based upon a job analysis and the essential functions. However, if a candidate believes he/she is qualified for the job although he/she does not have the minimum qualifications set forth below, he/she may request special consideration through substitution of related education and experience, demonstrating the ability to perform the essential functions of the position. Any request to substitute related education or experience for minimum qualifications must be addressed to the State Personnel Board in writing, identifying the related education and experience which demonstrates the candidate's ability to perform all essential functions of the position.
An Associate's Degree from an accredited college or university.
Graduation from a standard four-year high school or the equivalent (GED);
Two (2) years of experience related to the described duties.
Related education and related experience may be substituted on an equal basis.
Additional essential functions may be identified and included by the hiring agency. The essential functions include, but are not limited to, the following:
1. Assists DRS-Counselors in performing routine case management and development duties such as collecting applications, interviewing clients, and maintaining case files.
2. Performs secretarial/receptionist duties.
3. Performs general statistical, administrative, and accounting duties.
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