Located at the Chambersburg, PA Operations Center, the Tele Sales & Service Specialist will be responsible for opening new deposit accounts, soliciting, approving, ordering documents and coordinating the closing of various types of consumer loans and mortgages in the Customer Service Center that are in compliance with the bank’s lending policies and procedures. Promote business for the bank by maintaining good customer relations and referring customers to the appropriate departments for new services. Assist in attaining established department and bank goals. Will also lead and perform various revenue generating calling campaigns.
Education/Training: A high school diploma or equivalent is required, with a college degree, specialized banking education and/or training, sales education and/or training is preferred. NMLS registration will be required for this position.
Skill(s): Proficient reading, writing, grammar, and mathematics skills; above average interpersonal relations, communicative, and telephone skills; effective problem solving skills; proficient PC skills; visual and auditory skills; a comprehensive knowledge of all bank forms and documents used in opening new accounts; a working knowledge of bank consumer products and services, along with the operating policies and procedures that impact these products; technical sales skills sufficient to take advantage of additional selling and cross selling opportunities; ability to effectively multi-task and work within compressed time frames and meet deadlines; organizational skills; demonstrated extraordinary customer relations through professional and courteous demeanor, and demonstrated supervisory skills sufficient to manage small group(s) of employees.
Experience: A minimum of three (3) years experience in and/or a combination of banking, sales and/or customer service position(s), and sales training to include presentations. Prior supervisor experience is preferred.
Our applicant process requires that you complete and submit an Orrstown Bank Employment Application. Please visit our website at www.orrstown.com to complete an online Employment Application.
Please note: only those applicants selected for an interview will be contacted.