Sales Support
Oldcastle - Lawrenceville, GA

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Georgia Masonry Supply

Job Requisition ID: 21893

Job Type: Outside Sales

Work Time: Regular

City: Lawrenceville

State: Georgia (US-GA)

Postal/Zip Code: 30046

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I. Key Responsibilities

Receive and process requests directly from customers (via telephone, fax and email) for price quotations, product availability, customer orders, product information, order changes, and cancellations

Ability to use and navigate Lawson inventory management program.

Quickly and smoothly resolve customer complaints and problems.

Be proactive in customer communication.

Engage in specialty purchasing (when applicable)

Provide support to Outside Sales force (also serve as a backup for Outside Sales as needed)

Generate price quotations in a timely manner

Maintain accurate and up-to-date "open order" files in computer system

Collect product samples and deliver to customers as needed

Adhere to pricing guidelines established by Sales Manager

Interact with sister companies when necessary on inventory issues and deliveries

Maintain strong professional relationships with customers to facilitate return business

Sustain a working technical knowledge of all available GMS products with heavy emphasis on Belgard Hardscape products.

Perform other duties as assigned

II. Professional Skills

Need to demonstrate sales skills

Extensive computer skills (Microsoft Office).

Must understand the nuances of customer relations

Must have strong verbal & written communication and follow-up skills.

Must be able to handle multiple tasks at once while maintaining control and perspective of each

Must be able to learn and retain vast amounts of product information

Expected to offer new ideas & solutions to improve customer service.

III. Experience

Sales experience (building products industry)

Experience in a team-based environment

Experience in a position that deals directly with customers (front-line)

Receive and process requests directly from customers (via telephone, fax and email) for price quotations, product availability, customer orders, product information, order changes, and cancellations

Ability to use and navigate Lawson inventory management program.

Quickly and smoothly resolve customer complaints and problems.

Be proactive in customer communication.

Engage in specialty purchasing (when applicable)

Coordinate delivery and/or pick up of customer orders with central dispatch

Provide support to Outside Sales force (also serve as a backup for Outside Sales as needed)

Generate price quotations in a timely manner

Maintain accurate and up-to-date "open order" files in computer system

Collect product samples and mail to customers as needed

Adhere to pricing guidelines established by Sales Manager

Interact with sister companies when necessary on inventory issues and deliveries

Responsible for cash reconciliation of both cash drawer and Lawson.

Maintain strong professional relationships with customers to facilitate return business

Sustain a working technical knowledge of all available GMS products with heavy emphasis on Belgard Hardscape products.

Perform other duties as assigned

II. Professional Skills

Need to demonstrate sales skills

Extensive computer skills (Microsoft Office).

Must understand the nuances of customer relations

Must have strong verbal & written communication and follow-up skills.

Must be able to handle multiple tasks at once while maintaining control and perspective of each

Must be able to learn and retain vast amounts of product information

Expected to offer new ideas & solutions to improve customer service.

III. Experience

Customer Service experience with inside Sales

Experience in a position that deals directly with customers (front-line)

Georgia Masonry Supply is an Affirmative Action and Equal Opportunity Employer

Georgia Masonry Supply is part of the Oldcastlecareers™ network.

Oldcastle - 2 years ago - save job
About this company
84 reviews
Oldcastle is the largest manufacturer of building products and materials in North America with more than 1500 locations and 35,000...