Director of Support Services
PHH Mortgage - Mount Laurel, NJ

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The Director, Support Services reports to the Vice President of Administration. The overall function of this position is to provide management and technical expertise in overseeing the operations of the Support Services area of Administration.

Essential Functions:

Real estate management:
Assist VP Admin with new lease negotiations and renewals for business terms.
Knowledge of real estate business terminology.
Ability to analyze business space /usage requirements.
Provide space management for Mt. Laurel, NJ real estate
Ability to work with systems furniture designer for space layout.
Ability to determine space requirements through interaction with business departments.
Develop and maintain, in conjunction with FP&A, 3 year space plan.
Assist VP Admin with new space acquisition and fit-out.
Knowledge of building design and basic functional office requirements.

Facilities Management:
Maintain 5 year CAPEX plan for all PHH Mortgage facilities.
Knowledge of CAPEX eligible equipment/building improvements.
Coordinate annual OPEX and CAPEX budget development for all PHH Mortgage facilities with site managers.
Budget development skills.
Control and track OPEX and CAPEX expenditures for all PHH Mortgage facilities.
Assist the VP Admin in the overall management of the Mt. Laurel facilities
Knowledge of commercial real estate operations essential

Physical Security management:
Assist VP Admin with development and maintenance of the PHH Mortgage physical security policy.
Knowledge of security management techniques/requirements.
Assist VP Admin with guard services contract maintenance/administration.
CCure Software Administrator
Working knowledge of CCure software beneficial
Provide badge and pass program oversight/guidance to Program Coordinator
Assist VP Admin and Facilities Manager in management of the physical security hardware contractor.
Assist the VP Admin and Facilities Manager in the overall administration of the CCTV system

Business Continuity Team Facilitation and Business Group Plan Development:

Assist business departments with essential plan development.
Knowledge of business continuity planning methodology.
Develop basic crisis response team plans with the Crisis Response Team.
Knowledge of crisis response/initial steps protocols.

Contract Management and Administration:

Assist the VP Admin with contract oversight, review, and administration for the following contracts:
Iron Mountain
Food Service

Working knowledge of contracting procedures is desired.

Support Program Administration:

Assist the VP Admin with the management of the following Support Services programs:
Wright Express T&E Credit Card
Wright Express Purchasing Card
Orbitz Travel
CONCUR Automated Travel and Expense Program

Non-essential Functions:

Special Projects Management:
Projects assigned by VP Admin as required.
Qualifications: Education: Undergraduate degree required.

Experience: Business Continuity planning, budget preparation/management, basic contract negotiations required. Facilities management and physical security management desirable.

Supervisory Skill Level: Minimum 5 years at Manager/Director Level with at least two layers of direct reports.

Computer Skills: Microsoft Office, Internet Explorer proficiency required. Knowledge of Microsoft Project Manager, Software House CCure software, and SharePoint desirable.

Working conditions: Based in Mt. Laurel, some travel required.

FLSA Status: Exempt