Center Customer Service Coord
FedEx Office - Glen Ellyn, IL

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Overview :
The Center Customer Service Coordinator (CSC) delivers a consistent and positve customer experience to all customers including anticipating customer needs, suggesting alternatives and problem solving. This team member performs consultative selling, takes customer orders, gives pricing information, and recommends FedEx Office products and services. The CSC is required to operate a wide variety of equipment, manage complex projects, follow instructions from supervisors and communicate effectively with other team members. The CSC can also perform functions such as problem solving, inventory, stocking, cleanliness and organization of the center and retail supply management.

Responsibilities :
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Demonstrates consultative behaviors to ensure friendly, polite and expert service is delivered to all customers
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
Sets priorities of customer projects
Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
Performs multiple tasks at the same time
Troubleshoots routine equipment problems
Collates, sorts and organizes customer orders
Operates the Point of Sale terminal (POS), handles financial transactions and makes change
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
Follows instructions of supervisors and assists other team members in performing center functions
Handles customer issues and gives refunds
May operate photocopy, binding and other auxiliary equipment
Assists in the training of center team members
Performs administrative duties, including bidding, supplies management and inventory control
Secondary responsibility for coordination of all shipping related services and activities, to include:
Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
Offers assistance to customers by suggesting appropriate shipping methods
Maintains inventory of shipping supplies
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
All other duties as needed or required

Qualifications :
High school diploma or equivalent education
6+ months related experience
Excellent verbal and written communication skills
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
For current FedEx Office team members, must have received a Satisfactory or above on last performance appraisal

Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
Suggests areas for improvement in internal processes along with possible solutions
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
Applies Quality concepts presented at training during daily activities
Supports FedEx Office Quality initiatives

FedEx Office - 3 years ago - save job
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