Supervisor, Pharmacy Call Center Job
Spectrum Health - Grand Rapids, MI

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Supervisor, Pharmacy Call Center


Job ID #: 4534
Bi-weekly Hours: 80
Entity: Corporate
Shift: Day
Employment Classification: Full-time with Benefits (A1)
Shift Length: 8 hours
Location: GRAND RAPIDS, MI
Hours of Work: 8:30-5:00
Facility: Priority Health
Days Worked: 5
Department: Ph-Pharmacy Call Center
Weekend Frequency: N/A

Company Description

Spectrum Health is a not-for-profit, award winning, integrated health system based in West Michigan. Our organization includes a medical center, regional community hospitals, a dedicated children's hospital, a multispecialty medical group and a nationally recognized health plan, Priority Health.

We invest in our people by supporting a dynamic, high-performing workplace. Our collaborative approach to patient care includes a commitment to provide an exceptional experience for patients and their families. Spectrum Health supports successful career growth, in an innovative environment.

Position Summary

Provide front line leadership and direction to the customer care pharmacy staff to ensure that the quality and productivity goals and standards for Priority Health are being met. This is a people development role focused on providing continuous feedback to the staff regarding individual performance, and overall departmental performance. Continually assess and recommend opportunities to improve the overall performance of the department and individual team members.

Qualifications

Basic Qualifications:
Education - Bachelor's Degree in or 5 years experience with an emphasis in Pharmaceutical in healthcare retail or insurance industry.
Experience - Minimum of 4 years pharmacy experience in a retail or hospital pharmacy, preferable in a leadership role. MEDICARE experience preferred.

About this company
218 reviews
Offering more health services than colors in the rainbow, Spectrum Health is a regional health system that serves western Michigan. The...