Claims Representative - APD - Cleveland, OH
Zurich Financial Services Group - United States

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Position Description

We are Farmers

Find out how you can become a dynamic part of our growing team!

We are looking for results-driven, customer service focused individuals to build a rewarding long-term career with us as an Auto Physical Damage Claims Representative!

Our Auto Physical Damage Claims Representatives will:
o Conduct field inspections of vehicles at body shops, tow yards, and other settings to determine what is covered by our insured’s policy and who is responsible for the damages.

o Create computerized estimates using the latest technology, company car, laptop, and digital camera in a fast-paced, paperless environment.

o Use strong customer service skills to negotiate with auto repair facilities, insureds and claimants to settle the claim.

If you have the following:
o Bachelors Degree or an Associates of Applied Science in an automotive program.

o Excellent customer service and communication skills.

o Eagerness to learn about cars from the inside out.

o Outgoing personality and a self-starting attitude who loves being on the go and meeting new people every day.

o Valid driver's license.

If you are looking for the following in your next career move:

o Paid training through the award winning and industry leading University of Farmers.

o Total Rewards benefits package, 401K, and a competitive starting salary.

o Rapid growth potential and management opportunities for success-oriented people through education, mentorship programs, and inspirational leadership at a company you can be proud of.

o Independence to work outside the confines of a desk job.

Then Farmers is the place for you!

Bilingual candidates may be eligible to earn multilingual pay!

Candidates must be able to attend a company paid 2 week off-site training course in Westlake, California.

Take a minute to check out our “Day in the Life Videos” then apply today to become a part of our world class claims team!

Day in the Life Video

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

Position Requirements


Preferred Skills and Abilities


Physical Actions

Bending Pulling Sorting Carrying up to 20 lbs. Pushing Speaking (English) Climbing Reaching Standing Key entering Reading (English) Walking Kneeling Seeing Writing (English)

Physical Environment

Required job duties are normally performed in a climate-controlled office environment, but with exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions Excessive Noise Levels Chemicals Chemical/Biological Conditions Moving Mechanical Parts Areas considered dangerous Conditions, which could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.

Education Requirements

Four-year college degree or an automotive related Associate of Applied Science degree from an accredited technical college; or the experience described below.

Experience Requirements

None. For applicants who do not meet the education requirements, two years working as a manager, assistant manager or lead estimator in an auto body repair facility is required. Must achieve minimum passing scores on all claims training exams.

Special Skills Requirements

Communication Personal Computer Literate Valid driver's license Bondable Note: May work non-traditional schedule.

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About this company
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Zurich Insurance Group (Zurich) is a leading multi-line insurance provider with a global network of subsidiaries and offices in Europe,...