Retail Sales Associate - Author's Books San Jose
HMSHost - San Jose, CA

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The Retail Sales Associate is responsible for providing excellent service to all customers through direct salesmanship, and prompt and courteous service; completing each transaction in a quick and efficient manner, minimizing delays to the customer; developing thorough knowledge of all merchandise carried in the store(s) and offering selection guidance to customers; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Lead Retail Sales Associate or the Store Manager / Assistant Store Manager.

Essential Functions:
  • Performs all functions relating to the handling of merchandise or cash in accordance with corporate policies
  • Administers all point of sale opening and closing procedures in accordance with corporate policy
  • Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
  • Ensures that all customers receive receipts on all purchases
  • Communicates all merchandise needs or issues to appropriate supervisors
  • Contributes to the overall display and presentation efforts within the store environment, including stocking/replenishing merchandise, following visual merchandising guidelines, and general store housekeeping duties
  • Participates in physical inventory counts as required
      Minimum Qualifications, Knowledge, Skills, and Work Environment:
      • Customer service and cash handling experience preferred
      • Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
      • Requires the ability to lift and/or move up to 40 lbs
      • Requires the ability to bend, twist, and stand to perform normal job functions
      • Experience in retail merchandise sales preferred

      Equal Opportunity Employer (EOE)
      Minority/Female/Disabled/Veteran (M/F/D/V)
      Drug Free Workplace (DFW)

      About this company
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      HMSHost is part of Autogrill S.p.A. – the world’s largest provider of food and beverage services for travelers. Along with the...