Relieves departments and management of clerical work and administrative and business detail by performing the following duties:
ESSENTIAL DUTIES & RESPONSIBILITIES
Performs office operations and procedures to include information management, customer files, contracts, job orders, bookkeeping, filing systems, and other clerical services
Maximizes office productivity through proficient use of software applications
Follows standardized correspondence procedures and practices to compose and type correspondence
Makes copies or other printed materials
Organizes and maintains file system, and files correspondence and other records as required
Facilitates the flow of information to allow for efficient coordination of business activities from initial customer contact to job completion
Creates records to ensure completeness, accuracy, and timeliness
Generates and compiles reports for management
Applies good customer service skills
Reviews employee time cards for accuracy; ensures employee time is allocated to correct cost; inputs into payroll system software.
MARGINIAL DUTIES & RESPONSIBILITIES
Creates training resources and conducts training to reinforce continuity and standardization of office procedures
Acts as a resource to management regarding administrative requirements; assist them as needed
Orders and maintains supplies
Ensures all office equipment is in good working order, and arranges for equipment maintenance
Coordinate conferences or meeting arrangements
Perform receptionist duties, greets customers, and distributes mail
Performs other functions as necessary or as assigned
NATURE OF WORK CONTACTS
Interacts daily with employees in the office and the field to provide administrative support; may discuss and resolve customer issues and business matters
Interacts regularly with customers both in-person and on the telephone to answer customer questions, resolve issues, and to coordinate payment
TRAINING & QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A High School Diploma or GED and six months or more of related experience and/or training; or any combination of education, experience, and training which provides the following knowledge, skills and abilities:
To perform this job successfully, an individual should have knowledge of Work Processing software; Spreadsheet software; Accounting software; Payroll systems; Order Processing systems; Database software and Contact Management systems
Ability to communicate in person and electronically.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is generally performed in a safe and comfortable office environment. While performing the duties of this job, the employee is regularly required to: sit for long periods of time; use computer to enter data; use telephone to converse with customers and employees; perform repetitive wrist, hand and/or finger movement. The employee is regularly required to: talk, feel the attributes of objects, grasp, push, and reach with arms or hands. Must be able to occasionally move objects up to 15 lbs. Specific vision abilities include: clarity of vision at 20 inches or less; and ability to adjust eye to bring an object into sharp focus.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.