Customer Experience Expert/Supervisor - Gap - Burlington Square
GAP Inc - Burlington, VT

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Generates sales through customer and employee engagement. Works as a member of the store team to lead a positive customer and employee experience. Assists in driving operational activities that generate sales. Providing our customers with an optimal shopping experience is our #1 priority. We work as a team, and team members are expected to perform a variety of cross-functional tasks as assigned by the leader on duty or as needed to ensure overall customer satisfaction. This job description intends to describe the general nature and level of work people assigned to this job perform. It is not intended to include all duties and responsibilities. The order in which duties are listed is not significant.

Stays current on goals and priorities as it relates to the selling floor.

Offers suggestions to the leadership team to improve daily sales trends.

Sets the example by role modeling great customer service.

Ensures that associates are upholding service standards.

Suggests a GapCard to every customer, informing them of the benefits.

Handles complex customer situations in compliance with policy and procedures; escalates issues as appropriate.

Treats all customers with respect consistently and contributes to a positive work environment.

Assists LOD with employee staffing and provides feedback on store associates' performance.

Monitors floor coverage and zoning for the day.

Coordinates cashier and store associates breaks, lunches and shift changes.

Logs time and attendance infractions (sick/late/no show); assists the LOD with on-call shifts.

Checks employees with personal property in and out of the store in compliance with policy and procedure.

Assists the LOD in on-the-floor training.

Upholds all company policies as outlined in the Policy and Procedure Manual, including the Field Employee Policy Guide and Code of BusinessConduct.

Enforces all Loss Prevention policies, and communicates violations to the leadership team or the Code of Business Conduct Hotline.

Responsible for front-of-house receiving and assisting vendors.

Maintains the LOD tracking sheet.

Ensures high standards of organization and cleanliness on sales floor.

Reports to Customer Experience Manager or Lead.

Interfaces with DM and RD. Collaborates effectively across teams.


Excellent selling skills.

Excellent time management skills.

Ability to delegate and prioritize tasks and responsibilities.

Excellent communication and organizational skills.

Ability to receive feedback and take action when appropriate.High School graduate or equivalent.

Six months of Gap Inc. experience preferred.

Previous retail experience preferred.

Experience supervising teams preferred.

Ability to safely lift and carry 30 lbs.

Ability to maneuver around the store and stockroom.

Open availability and flexibility to work nights, weekends, store openings and closings, to meet the needs of the business.

This description intends to describe the general nature and level of the work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Primary Location





Store Sales, Stock and Visual

About this company
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The ubiquitous clothing retailer Gap has been filling closets with jeans and khakis, T-shirts, and poplin since the Woodstock era. The firm,...