Administrative Assistant I
Rotator Staffing Services, Inc. - San Diego, CA

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The primary function of the Client Services Coordinator is to perform the tasks associated with supporting the Corporate Retail Solutions and Legacy Corporate Account customers.

CUSTOMER SUPPORT:
? Responsible for overseeing and administering the launch of all new corporate retail solutions accounts including, but not limited to:
? Working with the Accounting Department to set up the account in the MBE Accounting systems
? Overseeing all account launch document completion & collection
? Confirm work order accuracy and functionality
? Work with the UPS sales resource to introduce the customer to the MBE network and systems
? Provide support to existing Accounts
? Liaison with multiple departments to facilitate their input regarding account launch
? Complete account related financial transactions such as providing invoices, billing detail, credit memos, and miscellaneous invoices.
? Process special bill formatting requests
? Process and research customer billing discrepancies
? Conduct audit research to ensure accuracy of billing information
? Maintain accurate and updated customer account information
? Review Exception reports
? Mailbox Renewal: coordinate and monitor center notification process and client communication with the Admin Assistant.
? Answer & respond to specific program calls to and from customers
? Coordinate Value Card and Corporate card support with Admin. Assistant: (ex. Order cards, follow-up with lost orders, order replacement cards, etc);
? Ensure the Corporate Customers receive the highest quality service by interfacing with the Client contact on service and quality issues on a consistent basis.
? Communicate program changes to clients.
? Work Order revisions when necessary – programs WOs in CAMS
? Coordinate account termination process

FRANCHISEES/AREA FRANCHISEES

? Act as one of the first points of contact for both Franchisees and Area Franchisees
? Communicate with Area Franchisees & Franchisees for program notification
? Communicate with Area Franchisees & Franchisees for program/process training
? Work with The UPS Store locations and MBE centers on issues or problems related to CRS and Legacy Corporate Accounts
? Communicate, manage, and correct issues that may arise and require escalation to management
? Assess, research and resolve center payment issues and billing discrepancies.

HOME OFFICE

? Act as a liaison with intradepartmental & interdepartmental personnel regarding pertinent account & center information to develop processes for account support and customer/center needs & issues
? Work with the F&A functions to ensure the CRS customers’ accounting processes are aligned with the strategy
? Initiate credits/termination letters/customer service complaints to the appropriate departments for issue resolution
? Keep department informed on Account Performance
? Manage network support functions by working with Operations, Customer Relations, Franchise Relations, Accounting, and Legal
? Continually evaluate existing procedures to help design and implement improved CRS operational procedures that will benefit the MBE/The UPS Store network and Customers.
? Analyze new ways to educate the home office and UPS partners concerning Corporate Retail Solutions Programs
? Work with the F&A functions to ensure the CRS customers’ accounting processes are aligned with the strategy
? Must be focused on providing data integrity and accuracy in all communications.
? Initial contact for client support and for the sales team concerning Operational issues and questions

Pay Rate Range: 13.20-19.40