Resident Counselor - House of Mercy Teen Programs - PRN (varied)
Catholic Health Initiatives - Des Moines, IA

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Under the direction of the Adolescent Group Living Services Supervisor, staff supports the educational and treatment related initiatives of House of Mercy's adolescent residential program. Staff members primarily serve as a teacher, coach, mentor, and role model to the adolescent residents and their children. Staff members support clients through the provision of education and treatment in connection with identified clinical initiatives and interventions in the areas of: chemical dependency; daily living skills; parenting; self-sufficiency; behavioral/mental health; and, relationships. Staff provides behavioral health intervention services (BHIS) to all teens. Staff documents in a timely and qualitative manner all treatment services. Insures the safety and security of program participants and their children.

• Establishes rapport and develops a therapeutic relationship with assigned clients. Consistently maintains and employs a therapeutic perspective/approach when dealing with clients, their children, visitors and staff. Maintains appropriate professional boundaries avoiding dual relationships.
• Participates in the admission process for all Adolescent Group Living Services program residents utilizing a warm, compassionate and empathic manner to ensure that they feel welcome, appreciated, and understood. Orients new residents and their legal guardians to program guidelines and expectations.
• Observes resident interactions, appropriately intervenes when behaviors are not consistent with expectations, and teaches/coaches/role models conflict resolution/problem-solving skills as a means for effectively managing differences.
• Facilitates BHIS and CWES groups teaching essential skills necessary for independent living. Daily modeling and mentoring for residents on basic living tasks.
• Provides education and treatment supports in connection with identified clinical initiatives and interventions in the areas of: chemical dependency; daily living skills; parenting; self-sufficiency; behavioral/mental health; and, relationships.
• Consults and reviews complex situations with the treatment team as they occur. Utilizes knowledge/skills of intervention approaches/strategies to deal with children who are presenting behavioral challenges.
• Provides BHIS services to teens while consistently documenting interventions in conformance with House of Mercy and BHIS services expectations.
• Assures appropriate and timely administration of medications for clients and their children.
• Performs Breathalyzer Tests and collects UAs from residents adhering to House of Mercy Chain of Custody guidelines and procedures.
• Performs daily reviews of resident living areas to insure safety, cleanliness, and organization of personal items and notifies appropriate program personnel of ongoing issues/trends. Teaches, coaches, and mentors residents in developing skills necessary to meet these expectations.
• Transports residents and their children as assigned and assists them with securing independent means of transportation.
• Documents and communicates all pertinent information/behavior/incidents in a qualitative and timely manner, adhering to all House of Mercy policies and procedures.
• Provides accurate information on a client's behavior and progress for use in treatment plan review and other case management meetings. Collaborates with other treatment team members in carrying out treatment plans. Initiates corrective action with residents who are not following treatment plan goals.
• Responds to volatile situations by mediating to diffuse and resolve issues, modeling appropriate crisis intervention and problem solving techniques. Staff utilize the client's behavior support management plan during interventions.
• Attends meetings and training sessions as required.
• Participates in House of Mercy's Performance Quality Improvement Process, seeks opportunities to improve/enhance programming, and makes recommendations to support improvements/enhancements.
• Monitors and maintains inventory of supplies (i.e., UA materials, OTC medications, etc.) necessary for resident use, including ordering and stocking. Informs supervisor of supply restocking needs well in advance of their depletion.
• Responds professionally to all emergency situations following prescribed House of Mercy procedures and remains calm throughout the situation.
• When requested, participates in public relations and media efforts to promote House of Mercy and its programs.
• Knowledgeable about referral and resource services outside of Mercy for use by residents.
• Maintains an awareness of and adheres to mandatory child and dependent adult abuse reporting laws.
• Maintains an awareness of and adheres to Federal confidentiality laws.
• Maintains communications, on a professional level, with all co-workers, department staff, vendors, donors, and residents.
• A Bachelor's degree in a human services related field from an accredited program.
• Heartsaver AED (Infant, child and adult CPR) certified through American Heart Association within three (3) months of hire.
• First Aid certification (Infant, child and adult) through American Heart Association or Red Cross within three (3) months of hire.
• Valid Driver's/Chauffeurs License required, must meet Mercy's Motor Vehicle Safety Standards, must be at least 18 years of age and be eligible to drive per Iowa state law.
• Medication Management certification to be completed within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population served within thirty (30) days of employment.
Additional Responsibilities:
  • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
  • Adheres to and exhibits our core values:
    Reverence: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
    Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
    Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
    Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
  • Maintains confidentiality and protects sensitive data at all times.
  • Adheres to organizational and department specific safety standards and guidelines.
  • Works collaboratively and supports efforts of team members.
  • Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
Catholic Health Initiatives and its organizations are Equal Opportunity Employers. CB\

Job Mental Health (Non-Nursing)
Primary Location IA-Des Moines-House Of Mercy

Shift varied
Scheduled Hours per 2-week Pay Period 8
Weekends Required Occasional
Status PRN

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For Catholic Health Initiatives (CHI), returning sick people to good health is more than a business -- it's a mission. Formed in 1996...