Content Management Support Lead (AI) Job
Capital One - Richmond, VA

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Content Management Support Lead (AI)-723969

Level: Manager

Accountable for the day-to-day technical and internal customer/user support of the Autonomy TeamSite and related applications platform. Candidate must have in-depth senior technical and support knowledge of Autonomy Teamsite and MediaBin products, as well as Windows 2008 R2 server and Redhat Linux version 4 & 5. The candidate will be part of a dynamic, highly-skilled technical support team interacting daily with business users to resolve problems in the most effective manner while seeking pro-active methods to prevent future occurrences. The job requires interfacing, scheduling and communications with multiple cross-functional and cross-platform technical teams. The successful candidate will love to work with an energetic team in a fun environment, while enjoying investigating and analyzing technical server and application issues in support of our growing user base

  • Senior Teamsite technical support expert in
  • Coach and drive technology support with junior technical support resources
  • Resolution of complex issues in Teamsite environment
  • Third level user support of Teamsite products
  • Working with integrated production support
  • Generating and participate in change requests for product support including pre- and post communications
  • Producing monthly status reports
  • Driving problem root case analysis and reporting post incident communications
  • Responsible for seeking out and working to deliver product enhancements, performance tuning and optimization
  • Creation and modification of KSH, Java and Perl scripts
  • Provide technical skills and guidance on Teamsite related projects & enhancements
  • Ownership and responsible for Teamsite training of 2nd level support
  • Capacity management
  • Oversight of problem management
  • Installation and configuration of Teamsite products
  • Participate and contribute to the performance management process
  • Fulfill corporate compliance tasks including mandatory training
  • Part of on-call team daytime/overnight call rotation

Basic Qualifications:
  • Senior in-depth technical Autonomy Teamsite v7.x, OpenDeploy v7.x, MediaBin v6.x knowledge
  • Advanced Windows 2008 R2 administrator
  • Advanced Redhat Linux v. 4 & 5 administrator
  • Advanced Root Cause Analysis experience
  • KSH, Java, Perl script coding
  • XML
  • Technical and business customer communication skills
  • Ability to influence and guide internal customers
  • Self-motivated, self-learner, self-managed
  • Manage and plan out multiple tasks
  • 4+ years technical customer support
  • 5+ years IT work experience
  • 5+ years Teamsite support experience
  • BS in Computer Science or related technical field
Preferred Qualifications:
  • HP Service Manager user
  • TSM backup knowledge
  • 5+ years technical customer support
  • 7+ years IT work experience
  • 5+ years Teamsite development experience
Job : Information Technology
Primary Location : United States-Virginia-Richmond-Richmond-West Creek 1 (12071)

Other Locations: United States-Texas-Plano-DFW-Plano People Center Bldg 1 (31061)
Schedule : Full-time
Travel : Yes, 10 % of the Time

Job Posting :Unposting Date :

Capital One - 2 years ago - save job
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