Service Planning Specialist 100724
ServiceMaster - Bellingham, WA

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An Equal Opportunity/Affirmative Action Employer – AA/EOE/M/F/D/V

Position Overview
Uses route analysis software to create effective and efficient daily and weekly route plans for assigned branch locations. Performs data analysis of plans, resource availability and territory. Maintains geographic codes, addresses and customer information. Reports metrics on a daily basis to Service Planning Supervisor.

Responsibilities
Creates approximately 70 route plans using work order data and route analysis software.

Communicates routes within assigned territory to service personnel.

Summarizes and reviews plans daily with the Service Planning Supervisor.

Creates summary reports daily and provides to supervisor.

Performs other duties as assigned.

Competencies
The ServiceMaster Commitment

Customer Orientation/Positive Impact

Results Orientation/Sense of Urgency

Change Mastery

Relationship Building/Sensitivity

Problem Solving and Decision Making

Initiative

Education and Experience Requirements
High school diploma or (GED) or equivalent combination of education and/or experience in the service industry

1-2 years of related experience as dispatcher and/or customer service agent

Knowledge, Skills, and Abilities
Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations

Ability to manage multiple, repetitive tasks

Basic understanding of internet, e-mail processes, software applications (such as MS Word, Outlook)

Ability to utilize software to forecast customer demand and route capacity

Ability to effectively interact with co-workers and the public

Basic knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand

Basic knowledge of TruGreen operating systems

Proficient knowledge & skill in MS Excel

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

ServiceMaster - 17 months ago - save job
About this company
195 reviews
ServiceMaster merrily mows, scrubs, sprays, and trims. A giant in its industry, the company serves millions of commercial and residential...