Project Lead - Oracle Financial Systems
Nordstrom - Seattle, WA

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Project Lead - Oracle Financial Systems - 146637
Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We are looking for a talented individual to partner and collaborate with developers, business analysts, project managers and other IT and business partners on projects spanning multiple business functional areas.

At Nordstrom, providing great customer service goes beyond the selling floor. It takes a team of individuals with a variety of talents and skills to continuously improve service and our results. At our Seattle Headquarters, we work in partnership with other areas of the company to support our frontline salespeople and customers. When you join Nordstrom, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.

The ideal Project Lead is motivated, results oriented and committed to providing outstanding customer service every day. In conjunction with the Project Manager, he/she leads the Production Support team to ensure quality work is delivered on time, on budget, meeting business needs

Responsibilities
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Work with business partners to set and manage priorities
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Lead and drive all phases of the production support release lifecycle
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Train, mentor and support business analysts & technical resources on the team
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Apply project management principles to ensure goals, budget and timelines are met
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Support systems in production and new development work by overseeing coordination and knowledge transfer between production support and development teams
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Ensure issues are communicated, managed and resolved considering priority and customer impact
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Identify and analyze patterns and gaps for work effort at a strategic level
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Oversee the analysis of new release impacts to business process or systems and manage to a successful outcome
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Partner and foster collaboration with IT, business and internal teams
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Plan and track resources and assignments
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Determine, monitor and measure service level agreements including taking on the lead in Recovery situations
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Oversee and coordinate outages (develop hour by hour schedule/checklist)
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Determine and develop process improvement opportunities
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Collaborate with leadership on strategies, business case documents and project plans
Qualifications
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Bachelor's degree in a related field or equivalent experience preferred
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Minimum of 3 years experience
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Knowledge and experience with Oracle Finance EBS - General Ledger, Payables and etc., finance processes, data flow and reporting
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Solid knowledge of project management principles and methodologies
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Exceptional analytical and problem solving abilities
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Proficient in writing process documentation
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Ability to collaborate with peers and senior leadership
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Demonstrated ability to mentor and coach
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Demonstrated ability to influence beyond the scope of his/her position
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Excellent verbal and written communication skills and the ability to work independently with end users
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Proficiency with Microsoft Office suite, Microsoft Visio and SharePoint
Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to Fortune™ magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.
As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and profit sharing plan and much more.
We are an equal opportunity employer committed to providing a diverse environment.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Job : Technology

Nordstrom - 4 months ago - save job - block
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About this company
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Nordstrom, Inc.is a fashion specialty retailer that offers a selection of apparel, shoes, cosmetics and accessories for women, men and...