Guest Service Supervisor
Chula Vista Resort - Wisconsin Dells, WI

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Guest Service Supervisor
    Will provide direct support administratively and operationally for the Guest Services Management Team.

    Seeking candidates with exceptional organizational, time-management, customer service & interpersonal communication skills. Candidates shall have at least 1 years of Hotel Management experience but would prefer 3 years. Candidates must enjoy customer contact & interaction as well as training staff to Chula Vista standards. Ability to work in a fast-paced, customer-focused & multi-task focused environment. Must have strong leadership abilities to create successful operational flow of front desk, phone operations & reservations procedures in relationship to resort environment. Able to exhibit strong judgment in decision making skills & be an effective problem-solver.

    Candidates must have the following skills:
    Strong working knowledge of RDP Win Resort Property Management Software or like sofeware
    Capable at handling customer service related issues and problems to resolution
    Strong ability to multi-task with administrative & operational duties
    Audit & manage balancing of daily front desk financials
    Interest and experience in training and development of guest services associates
    Flexible schedule and able to work various shifts and holidays.

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