The Sales and Service Specialist works in the banking center (branch) and is responsible for greeting, servicing and selling to customers in the lobby and performing teller transactions. Responsibilities include functioning as a scheduled seller or teller depending upon banking center's specific needs. Your duties will include, but are not limited to the following:
- Establishing, retaining and deepening relationships with banking center customers and potential customers to achieve team sales goals and provide quality customer service.
- Resolving complex service issues or referring to appropriate associate to guarantee customer satisfaction and retention.
- Providing proactive sales activities of basic products while referring more complex requests (e.g., complex small business accounts or mortgages) to an associate with more in-depth expertise.
- Processing transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures.
- May be required to work Saturdays and or extended hours as needed.
- Minimum of six months customer service experience
- Minimum of one year of successful sales experience in a goal and/or incentive-based environment within the past three years
- Skilled in optimizing sales opportunities to existing and walk-in customers
- Ability to generate new business by outbound calling and by reaching out to the local community
- Excellent oral and written communication skills with exceptional influencing skills
- Ability to work effectively as a team member and with customers
- Strong analytical and problem solving skills. Ability to derive innovative solutions
- Demonstrate problem-solving, teamwork abilities and ability to be proactive
- Pass pre-employment assessment
- Minimum of six months cash handling experience
- Minimum of six months of teller experience with a successful balancing track record
- Demonstrated leadership and assertiveness
- Bilingual (fluent verbal and written) skills
- Proficiency in basic computer skills
Bank of America - 18 months ago
Bank of America Corporation is a bank holding company. Through its banking subsidiaries (the Banks) and various non-banking subsidiaries...