Information Systems Technician
University of Alaska - Sitka, AK

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Position number (PCN):
640221

Job Open Date

10-31-2012

Review Date To ensure consideration, please apply prior to the review date.

12-04-2012

Job Close Date Jobs close at 5:00 PM Alaska time on the date listed.

Open Until Filled

Months per Year

12

Job Location

Sitka_26

Department Legend
  • W = Statewide
  • A = UAA
  • F = UAF
  • G = UAFGI
  • S = UAS
S-Academic Admin & Prog Develop

Assignment Information

Regular

Major Org Unit

University of Alaska Southeast

Region

Juneau/Southeast Region

Job Type

Information Technology

Internal Applicants Only? Click here for a definition of Internal Applicants

No

Salary Grade Salary Schedule

00_78

Salary

$21.54/hour entry level, advance placement available DOE

Bookmark to Job Posting

www.uakjobs.com/applicants/Central?quickFind=79181

HR Phone Number

University of Alaska Southeast - (907) 796-6273

HR E-mail Address

University of Alaska Southeast - personnel@uas.alaska.edu

Job Posting Information

Job Posting Summary

The Information Systems Technician supports all campus computer and network services.

Knowledge, skills and abilities required for this position.

Knowledge of Windows server 2003 and 2000 NT Domain, Active Directory, Windows XP Professional, PDA, PC Tablets and networking fundamentals, troubleshooting, communication and organizational skills, IBM-compatible computer hardware/software. Ability to install, maintain, update and repair desktop computing hardware and software. Ability to detect problems with equipment logistics, system setup and configuration, system security, and software installation. Ability to do preventative maintenance, attach workstations to networks, Internet, and departmental and campus LAN servers. Ability to implement computer networking technologies and methodologies and operate a variety of personal computers and related equipment.

Typical education or training required for this position (including licenses).

IT related AA degree and/or networking certifications.

Length of time and type of experience required for this position.

4-5 years of experience, or equivalent combination of education and experience.

Preferred knowledge, skills or abilities for this position.

Bachelor's degree in computer science or management information systems with course work providing familiarity with a variety of personal computers, principles of telecommunications, and functions of IS systems and diagnostic techniques. Ability to manage the acquisition, installation, and maintenance of the organization's local area networks and wide area networks.

Special Instructions to Applicants

The following documents are required. Incomplete applications will not be forwarded on in the selection process. 1) COVER LETTER: provide a brief summary of your qualifications as they pertain to this job posting. 2) RESUME: be specific in your details and include dates of employment for each employer listed with a brief description of your duties, as well as qualifications and educational history. 3) REFERENCES: provide a list of three professional references, include at least one recent supervisor, with telephone numbers and email addresses for each. Indicate if the reference is a current supervisor, former supervisor, or co-worker. 4) TRANSCRIPTS: copies of unofficial transcripts/certificates must be provided at time of application in order to be considered for this position. Official transcripts are required at time of job offer. For assistance with the application process or for information regarding this position call Nicole Rogers, Human Resources at UAS Sitka Campus, at 907-747-7706 or e-mail at nrrogers@uas.alaska.edu

Special Conditions of Employment

Describe any other special skills/knowledge required for this position (e.g. additional training, heavy lifting or traveling).

Ability to lift and/or move heavy boxes/equipment with or without assistance. Maintain network and workstations. Must be organized and have the ability to prioritize tasks and keep up to date with technology. The computer users on the Sitka Campus range from the absolute beginner to intermediate levels, must be able to provide support for all levels of experience. Technology continues to change, must be able to keep up with AND adjust to changes in hardware and software changes.

Information

Equal Opportunity/Affirmative Action : The University of Alaska is an equal employment opportunity/affirmative action employer and educational institution. Women and minorities are encouraged to apply. Applicants needing reasonable accommodation to participate in the application and screening process should contact the local Human Resources office. Public Disclosure : Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act. Background Investigation : Finalists may be subject to a background investigation. Any offer of employment is contingent upon a review of the results of the background investigation by the Human Resources office. Immigration Reform and Control Act : Person(s) hired by the University of Alaska must comply with the provisions of the Federal Immigration Reform and Control Act of 1986. All employees must provide proof of eligibility to work. For foreign nationals requesting employer sponsored visas, a job must qualify as a "specialty occupation" to be eligible for sponsorship of a U.S. H 1B visa petition. You must present your Social Security Card as verification of your Social Security Number. If you do not have a social security number, you must present a receipt from the Social Security Administrations stating you have applied for a social security number within 10 days of your employment with the University of Alaska. Social Security : On January 1, 1982, the University opted out of the Social Security system; however, participation in Social Security is still required for adjunct faculty hired after January 1, 1996, temporary staff, extended temporary staff, and certain student employees. Also, benefit-eligible employees hired after April 1, 1986, are required to pay into Medicare even though they do not participate in Social Security. Benefits : Refer to the Benefits web page at http://www.alaska.edu/benefits for more information on benefits available to University of Alaska employees. E-Verify : The University of Alaska participates in the E-Verify program for federal contracts only. For our FAQ and F1 student information please see the following: E-Verify FAQ: http://www.alaska.edu/hr/procedures/PDF/personnel.reference.everify_faq.pdf E-Verify Participation Poster (English): https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf E-Verify Participation Poster (Spanish): https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf Right to Work Poster (English): https://e-verify.uscis.gov/emp/media/resourcesContents/WebBPPOSTERRtoWEnglishversion.pdf Right to Work Poster (Spanish): https://e-verify.uscis.gov/emp/media/resourcesContents/WebBPPOSTERRtoWSpanishversion.pdf

Job Duties

9
Records

Duty:
Network Support - Manage and troubleshoot local user accounts, file and print services, and network backup. Work closely with UA statewide and regional LAN/WAN personnel to identify and solve Sitka Campus technology-related problems. Coordinate with vendors to maintain and support network systems.

Provide desktop support, provide professional and courteous customer service for faculty, staff, administrators, students, the community, and partner institutions (troubleshoot computer user and technical hardware/software related problems). Willingly share information, provide positive feedback and encouragement, lend incidental assistance in support of all campus operations, and help maintain a positive and supportive academic atmosphere. Provide a point of contact with the Sitka community to build relationships and enhance the use of UAS Sitka facilities and resources.

Computer Support - Initial configuration, hardware troubleshooting, identify problems for repair or replacement, identify and utilize online technical resources, schedule and perform preventative maintenance activities, work closely with UAS regional computing services to identify and solve Sitka Campus computing problems.

Maintain open computer lab and two computer classrooms. This includes management of day-to-day computing activities, providing training and direction for computer lab assistant, identifying and troubleshooting computer problems in the lab and classrooms, and solving complex computing problems.

Maintain software licensing, support contracts, and disk storage - submit and track information for software license, abide by licensing agreements, identify and recommend additional license purchases as needed, maintain disk storage. Work with faculty, staff and administrators to determine technology needs to complete the university mission.

Key member of Director's strategic planning group: analyzes products, recommends, plans, coordinates and assists with installation of educational technology related equipment and software.

Recommend, purchase and configure Sitka Campus computing equipment. Maintain campus computing database: track equipment, location, and associated IP and network ID assignments.

Implement/maintain/monitor Sitka Campus information systems and educational technology projects including upgrades, security safeguards and license agreement compliance. Monitor user permissions and access based on identified user requirements. Facilitate optimal use of systems features and performance. Work with vendors and University ITS for technical support.

Work with the Facilities Manager to manage the switch, cabling and telephone system infrastructure. Advise the manager of best practices for future proofing software and physical solutions.

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