General Manager- Stroudsburg, PA / Hackettstown, NJ Area Hess -
New Jersey
-
07456
Description
General Managers are responsible for establishing and maintaining superior customer service levels. GM's oversee and are accountable for the operation of a retail facility by ensuring maximum sales and profitability through the following: effective merchandising; human resources management; team development; inventory management; containment of operating costs and managing shrinkage levels.
Principal Responsibilities:
Ensure that each customer receives outstanding service by providing a friendly, welcoming environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of The Hess Way
Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives
Control shrink, expenses, and payroll
Ensure appropriate merchandise stock levels, merchandise presentation, signing, and assortment in all departments; ensure selling floor is adequately stocked
Comparison shop and report results; share information with supervisor, corporate office and make appropriate price adjustments as required
Review store trends. Recommend and initiate changes for maximizing goals and objectives
Ensure compliance with all policies and procedures through regular management and staff meetings, store walk-thru's, audits, etc.
Continually evaluate and react to performance issues and actively recruit high caliber associates, supervisors and management personnel
Train and develop store management in all aspects of the business; direct and monitor training and development for all store level personnel
Any other responsibilities as assigned
Qualifications
Essential Requirements:
Ability to process information and merchandise through computer system and POS register system
Ability to communicate with associates and customers
Ability to understand, comprehend and complete all documentation
Ability to freely access all areas of the store including selling floor, stock area, and register area
Ability to operate and use all equipment necessary to run the facility.
Ability to climb ladders
Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds
Ability to work a varied schedule including nights, weekends and holidays
Strong people development and team building skills
Benefits & Rewards
Comprehensive benefits package including quarterly bonus program, healthcare, vision and dental coverage, 401(k) w/ company match, pension plan, direct deposit, life insurance, flexible spending accounts, paid time off, and educational assistance.
Please Note: This position requires a credit, background and drug screening
Hess is an Equal Opportunity Employer and is committed to workplace diversity
