Social Services Care Manager
NorthernBridges - Wisconsin

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Position Background

As an employee of NorthernBridges you will help promote the health and well being of members through its dedication to the provision of accessible, cost-effective, high-quality, person-centered long term care within the Family Care benefit package. The skills, behaviors, and attitudes of every employee are vital to the NorthernBridges’ high member satisfaction, quality services, financial performance, and growth. As an employee of NorthernBridges you shall not fail to direct all purpose, activity and decisions towards our mission of giving members the best life possible.

Under the direction of the Care Management Supervisor, the Social Services Care Manager, along with the member, nurse care manager, and other significant persons in the member’s life, serves as part of an interdisciplinary team (IDT). The IDT, led by the member, is charged with developing and implementing a person-centered plan of care that outlines the support necessary for the member to achieve his or her goals. As an IDT partner, social services care managers play an important role in promoting the meaningful participation of everyone on the team, as well as ensuring that the member’s choices and preferences are at the center of the team’s work. All of this is done to support the organization’s dedication to providing accessible, cost-effective, high-quality, person-centered care that puts the member first.

Incorporating Philosophy into Practice

We are a strengths based organization that focuses on a results only work environment. We are in the business of working with members to support the things that are important to them. We call them q uality-of-life outcomes. How do we do that? By expecting that all employees will incorporate the Organizational Outcome Policies from their Employee Handbook into their every day work practice. These outcomes policies establish the primary values, goals and measures of success for NorthernBridges.

Core Values

These values represent who we are. If you read them and realize that you’re coming from somewhere else – we need to talk! We think about these every day and evaluate our efforts by measuring against them.

Integrity : Integrity in what we say and do.

The most important thing we have as individuals is our integrity! When integrity is coupled with humility, respect follows.

Respect: Respect by listening and valuing everyone.

We strive every day to earn the respect of our members and colleagues. You should bring your best effort every day and bring out the best in others. None of this happens without doing a lot of listening to our members -- and to each other.

Learning: Passion for learning and sharing.

We encourage and support you to continue to learn new things every day. Don’t keep this to yourself, but share it with us. We want to hear about you! Our successes, our failures -- we own the results. If we have a problem, we fix it. If we have success, we share it. Everyone on the team owns the results.

Partnerships: Commitment for fostering partnerships.

We partner with and look for the expertise of others in the communities that we serve to help our members achieve results and outcomes. If the member wins, we all win. Same deal with our team. If the team wins, we all win. We don’t tolerate win/lose approaches.

Innovation: Creative and innovative solutions.

We believe in new ways of doing things! As an employee you are empowered to be creative in your thinking

Fun: Have Fun Everyday:

What a mouthful! We firmly believe that we add great value by keeping things as simple as possible, making sound judgments and using common sense all while having fun. We believe in hard work while having fun ----everyday!

Goals, Objectives, and Responsibilities

Goal & Objective: Understand and implement Family Care, including but not limited to:

Related Responsibilities
The Family Care contract, Care Management Manual, and all policies and procedures
· Department of Human Services Family Care memos and guidelines
· Personal Experience Outcomes Integrated Interview and Evaluation System (PEONIES)
· Local and regional community resources for formal and informal support of members
· Guardianship and power of attorney(s) roles and responsibilities
Goal & Objective: Support the health and safety of the member

Related Responsibilities
Assessment of the social, behavioral, and financial aspects of the member’s life
· Advocate for the member and provide intervention as needed
· Coordinate community involvement
· Assists the member with maintaining eligibility
· Creates appropriate, timely and thorough documentation
Goal & Objective: Foster and build partnerships with other members of the Interdisciplinary Team (IDT)

Related Responsibilities
  • Conduct assessments and arrive at a comprehensive member-centered plan (MCP) and agreed upon service plan
  • Select, authorize, and coordinate provider services as appropriate for members to provide consistent and ongoing care
  • Collaborate effectively with staff, providers, and other parties as appropriate to provide cost-effective, timely and quality care management
Goal & Objective: Administer the SSCM function in a competent and professional manner

Related Responsibilities
  • Think critically and find creative solutions to member issues, problems and crisis
  • Manage time in a manner that allows for collaboration and completion of timelines and work assignments
  • Utilization of excellent written and oral communication skills, including motivational interviewing
  • Utilization of technology within the organization

Necessary Training and Experience

The NorthernBridges expects employees to understand and to incorporate the values of our organization in their day-to-day practice. While ensuring that statutory parameters are satisfied, the organization is willing to consider a combination of the following education, training and experience requirements, which provides the necessary abilities to perform the duties of this position.

Ÿ NorthernBridges Social Services Care Managers is required to be a social worker certified in Wisconsin or have a minimum of a bachelor’s degree in the human services area or a bachelor’s degree in any other area with a minimum of three (3) years experience in social service care management or related social service experience with persons in the MCO’s target population.

Ÿ Social Services Care Managers must take and pass the on-line Long-Term Care Functional Screen training within 30 days of hire.

Ÿ Maintain the integrity of highly confidential business and client information

Ÿ Champion for change

Ÿ Influencing

Ÿ Leadership

Ÿ Customer focus and relationship building

Ÿ Create employee and member satisfaction with interaction

Ÿ Communication, facilitation and presentation skills

Ÿ Problem solving and decision making

Ÿ Effective conflict resolution skills

Ÿ Ability to create employee and member satisfaction with interactions

Ÿ Strong organizational habits

Ÿ Software proficiency which would include advanced skills in the use of Microsoft Word, PowerPoint, and Excel programs

Ÿ Information and technology proficiency

Ÿ The Social Services Care Manager may be required to travel to other locations, and therefore will be required to hold a valid driver’s license and have access to reliable transportation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee regularly sits, talks and listens, frequently uses hands to finger, handle, or feel, may lift and/or move up to 10 pounds, and occasionally stands and walks. Specific vision abilities normally used by this job include close vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position normally works in an office environment where the noise level is usually quiet. Hours of work will generally be during regular business hours and average at least 40 hours a week. There will be some variation in work hours due to special projects, deadlines, and other concerns. Occasional out-of-town and overnight business travel is required for business and education, by air and auto. This position is in the No Risk Exposure category for blood borne pathogens and will follow all recommended training and procedures for this category.

Acknowledgement :

This position description describes the general nature and level of work performed by employees assigned to this position and should not be interpreted as all inclusive . It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by supervisor. All requirements are subject to change over time and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

It is NorthernBridges policy to base hiring decision solely on an individual’s ability to perform essential job functions. Persons with disabilities are eligible for this position provided they can perform those functions with reasonable accommodations. I have read and understand that the statements above are a description of the functions assigned my position.