Technical Support Specialist II
INDUS Corporation - Norman, OK

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Tech position needed to work alongside other IT staff and the federal property custodian, duties may include some or all of the following

receiving assets, moving equipment within and/or between facilities, facilitating the replacement of faulty equipment (perform RMA's), staging equipment for build/image activity, interviewing end-users for necessary requirements during pre-deployment activities, installing and maintaining PC software and hardware, diagnosing and removing malware and viruses, troubleshooting computer peripherals, preparing assets for disposition, replacing lamps and filters on projectors.


-Diagnose hardware problems for servers, PC's, laptops, MAC's, and peripherals/replace parts as needed
-Manage the movement of assets coming in and between offices
-Prepare Windows and Apple OSX systems for deployment
-Rack servers in NOAA computer room and provide necessary cabling upon request
-Provide help-desk support for Windows and Apple OSX systems
-Setup encryption software for Windows-based laptops
-Manage conference room and video teleconferencing equipment/report problems to OU IT for replacement
-Manage hardware for Science on a Sphere
-Provide support for handheld devices and tablets


-Minimum 3 years experience with PC support
-Minimum 3 years experience with PC hardware troubleshooting and repair
-Ability to follow written or verbal instructions
-Adaptable to change in process or required activities
-Professional attitude and work ethic
-Desire to work either independently or closely with others
-Quick learner

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