Under the direction of the Ohio Casino Control Commission (OCCC) Director of Licensing &/or division managers, acts as first point of contact for the OCCC Licensing Division to provide assistance & information to licensees, potential licensees, etc.; responds to inquiries regarding status of license applications (e.g., receipt of application &/or required documentation, background check results, etc.), forwards/refers calls to Licensing & Investigative Division staff members (e.g., Investigators, Application Analysts, supervisors, etc.) for resolution of non-routine issues &/or specialized circumstances/matters, operates a personal computer to retrieve information to respond to inquiries, make updates to licensee information, etc., provides information & responds to inquiries via telephone, written & in-person, via email, etc.
Provides administrative support to Licensing & Investigative Divisions, or other OCCC Divisions as needed; prepares & maintains filing systems, answers phones, provides information to licensees, companies, general public, etc., prepares correspondence, opens mail, etc. Performs other duties as requested to fulfill OCCC mission & goals.
Assists Licensing & Investigative Divisions & other agency staff in various informational aspects of the licensing process; provides technical assistance/advice on issuance & processing of all types of licenses & documents, maintains open communication & works with other OCCC operational divisions & other agencies as necessary, provides information & clarification when needed, answers questions, etc.
Serves as back up receptionist at OCCC central office location: answers & screens incoming calls, takes messages & directs calls to appropriate parties, as needed; assists customers with navigation of OCCC website; greets customers & guests in order to determine nature of visit & direct them appropriately; opens, logs, distributes, & tracks incoming mail; operates office equipment (e.g., photocopier, scanner, facsimile machine, etc.), etc.
3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.
Major Worker Characteristics:
- Or equivalent of Minimum Qualifications for Employment noted above.
Knowledge of office practices & procedures; public relations; federal &/or state laws, rules, policies &/or procedures applicable to inquiries, complaints &/or transactions being processed;* typing/keyboarding. Skill in operation of office equipment (e.g., multi-line or single line telephone, photocopier, facsimile machine, teletype, cash register/cash counter, adding machine);* operation of personal computer or computer terminal. Ability to apply applicable laws, rules, policies & procedures to respond to inquiries, requests &/or complaints &/or process transactions involving several variables within familiar context; handle routine contacts in writing &/or by telephone, teletype, e-mail, in-person &/or other means of communication with variety of internal & external customers, some of whom may be irate; collate & classify information about data, people or things; prepare &/or maintain accurate records & reports; work alone on most tasks.
Unusual Working Conditions :
- The final applicant selected for this position will be required to submit to a drug screening, as well as an extensive federal background check.
- May require occasional travel within Ohio, including occasional overnight travel.
- May work additional hours as operational needs dictate.
The Ohio State University at Marion serves as one of five regional campuses to the Columbus main campus. As a regional campus, Marion...