Licensure Customer Service Assistant
State of Ohio - Franklin County, OH

This job posting is no longer available on State of Ohio. Find similar jobs: Licensure Customer Service Assistant jobs - State of Ohio jobs

Under the direction of the Ohio Casino Control Commission (OCCC) Director of Licensing &/or division managers, acts as first point of contact for the OCCC Licensing Division to provide assistance & information to licensees, potential licensees, etc.; responds to inquiries regarding status of license applications (e.g., receipt of application &/or required documentation, background check results, etc.), forwards/refers calls to Licensing & Investigative Division staff members (e.g., Investigators, Application Analysts, supervisors, etc.) for resolution of non-routine issues &/or specialized circumstances/matters, operates a personal computer to retrieve information to respond to inquiries, make updates to licensee information, etc., provides information & responds to inquiries via telephone, written & in-person, via email, etc.

Provides administrative support to Licensing & Investigative Divisions, or other OCCC Divisions as needed; prepares & maintains filing systems, answers phones, provides information to licensees, companies, general public, etc., prepares correspondence, opens mail, etc. Performs other duties as requested to fulfill OCCC mission & goals.

Assists Licensing & Investigative Divisions & other agency staff in various informational aspects of the licensing process; provides technical assistance/advice on issuance & processing of all types of licenses & documents, maintains open communication & works with other OCCC operational divisions & other agencies as necessary, provides information & clarification when needed, answers questions, etc.

Serves as back up receptionist at OCCC central office location: answers & screens incoming calls, takes messages & directs calls to appropriate parties, as needed; assists customers with navigation of OCCC website; greets customers & guests in order to determine nature of visit & direct them appropriately; opens, logs, distributes, & tracks incoming mail; operates office equipment (e.g., photocopier, scanner, facsimile machine, etc.), etc.

Minimum Qualifications:
3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.
  • Or equivalent of Minimum Qualifications for Employment noted above.
Major Worker Characteristics:
Knowledge of office practices & procedures; public relations; federal &/or state laws, rules, policies &/or procedures applicable to inquiries, complaints &/or transactions being processed;* typing/keyboarding. Skill in operation of office equipment (e.g., multi-line or single line telephone, photocopier, facsimile machine, teletype, cash register/cash counter, adding machine);* operation of personal computer or computer terminal. Ability to apply applicable laws, rules, policies & procedures to respond to inquiries, requests &/or complaints &/or process transactions involving several variables within familiar context; handle routine contacts in writing &/or by telephone, teletype, e-mail, in-person &/or other means of communication with variety of internal & external customers, some of whom may be irate; collate & classify information about data, people or things; prepare &/or maintain accurate records & reports; work alone on most tasks.

Supplemental Information:
  • The final applicant selected for this position will be required to submit to a drug screening, as well as an extensive federal background check.
Unusual Working Conditions :
  • May require occasional travel within Ohio, including occasional overnight travel.
  • May work additional hours as operational needs dictate.

About this company
131 reviews
The Ohio State University at Marion serves as one of five regional campuses to the Columbus main campus. As a regional campus, Marion...