Sports Venue Host/Hostess
Hollywood Casino at Columbus - Columbus, OH

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Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.

Your daily responsibilities include:
  • Responsible for fostering a fun environment
  • Responsible for being a gracious host to all guests and co-workers
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events
  • Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant
  • Seats guests in restaurant as per specified rotation requirements
  • Maintains proper seating and reservation documentation
  • Monitors restaurant for table availability
  • Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards
  • Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required
  • Complete all assigned closing duties at end of shift
  • Knows and promotes current casino events and programs and can give guests directions to all casino areas
  • Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play

To be successful in this position it will require the following skill set:
  • Must have an outgoing, energetic and enthusiastic attitude
  • Must enjoy hosting others
  • Must be comfortable initiating conversations and creating a fun environment with our guests
  • Must be 21 years of age
  • High school diploma or equivalent
  • Read, write legibly, understand and speak English
  • Excellent customer service/communication skills
  • Available to work required schedule which may include nights, weekends, holidays and overtime as needed
  • Must meet professional appearance standards as prescribed by company policy
  • Must be able to respond to visual and oral cues
  • Able to work in constricting areas
  • Able to tolerate noise and bright lights
  • Able to work at a fast pace in often crowded/noisy environment
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 100 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with:

If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"

Penn National Gaming, Inc. - 21 months ago - save job